Salesforce Product Owner - Digital Platform Leader

Bank of America; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America is seeking an experienced Product Owner to lead the Salesforce‑based Client Management Center (CMC) platform, translating business priorities into executable plans and coordinating delivery across multiple lines of business.

The role requires disciplined execution, strong analytical skills, and expertise in Salesforce Financial Services Cloud and agile delivery to drive measurable business outcomes.

Qualifications

• 5+ years of relevant experience in product ownership or product management.
• Experience delivering Salesforce solutions in large enterprises.
• Strong knowledge of Salesforce Financial Services Cloud and Lightning.
• Proven ability to translate business needs into product features and user stories.
• Experience with Agile, Scrum, and product lifecycle management.

Responsibilities

• Supports delivery of world‑class software solutions within time, scope, and budget.
• Owns backlog, defines epics, features, and user stories for Salesforce CMC.
• Collaborates with tech, risk, compliance, and business to align priorities.
• Translates business requirements into acceptance criteria and KPIs.
• Ensures production readiness and governance for releases.

Skills

Collaboration

Decision Making

Problem Solving

Production Support

Project Management

Business Operations Management

Policies, Procedures, and Guidelines

Product Design and Development

Product Management

Stakeholder Management

Agile Practices

Influencing Communication

Presentation Skills

Process Management

Written Communications

Issue Resolution and Escalation

Salesforce Experience

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Salesforce

Job description

Bank of America is seeking an experienced Product Owner to lead the Salesforce‑based Client Management Center (CMC) platform, translating business priorities into executable plans and coordinating delivery across multiple lines of business.

The role requires disciplined execution, strong analytical skills, and expertise in Salesforce Financial Services Cloud and agile delivery to drive measurable business outcomes.