Digital Manager

Bank of America; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Bank of America in the United States is seeking an experienced Salesforce Product Owner to drive the Client Management Center (CMC) platform. You will translate business goals into epics, coordinate delivery across lines of business, and ensure scalable Salesforce solutions in a regulated financial services environment.

This role requires collaboration with technology, operations, risk and compliance teams, strong communication, and a proven track record in Agile delivery and backlog management.

Qualifications

• 5+ years of relevant experience.
• Experience delivering Salesforce solutions in a large enterprise environment.
• Strong knowledge of Salesforce Financial Services Cloud, Lightning Experience, automation, reporting, workflow capabilities, and integrations.
• Experience with Agile delivery, Scrum practices, and product lifecycle management.
• Ability to manage multiple initiatives, competing priorities, and delivery commitments in a fast-paced environment.

Responsibilities

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients.
• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results.
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap.
• Performs analysis to capture and report key performance indicators and return on investment of products.
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes.
• Builds and maintains relationships across stakeholders and partners to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features.
• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle.
• Contribute to the established Salesforce Client Management Center (CMC) product vision and prioritize the backlog and feature delivery in alignment with business objectives.
• Serve as the Salesforce business owner and subject matter expert, identifying improvements to automation, reporting, integrations, workflows, and user experience.
• Translate business needs into epics, features, user stories, and acceptance criteria that enable clear and efficient technology delivery.
• Partner with technology teams to deliver scalable Salesforce solutions and coordinate dependencies, governance requirements, production readiness, and implementation activities.
• Align business, technology, operations, risk, and compliance partners on priorities, delivery decisions, risks, and measurable outcomes.

Skills

Product Management

Stakeholder Management

Agile Practices

Project Management

Collaboration

Decision Making

Problem Solving

Communication

Presentations

Process Management

Written Communications

Issue Resolution

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go‑to‑market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. We are seeking an experienced, highly analytical Product Owner to support the continued evolution and delivery of the Salesforce‑based Client Management Center (CMC) platform. This individual will contribute to the established product vision, translate business priorities into executable plans, and coordinate delivery across multiple lines of business. The successful candidate will combine Salesforce product ownership experience with an understanding of banking sales and servicing processes. The role requires disciplined execution, sound judgment, and effective partnership across business, technology, operations, risk, and compliance organizations.

Responsibilities

• Supports delivery of world‑class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
• Contributes towards operational routines, the day‑to‑day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
• Performs analysis to capture and report key performance indicators and return on investment of products
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
• Contribute to the established Salesforce Client Management Center (CMC) product vision and prioritize the backlog and feature delivery in alignment with business objectives.
• Serve as the Salesforce business owner and subject matter expert, identifying improvements to automation, reporting, integrations, workflows, and user experience.
• Translate business needs into epics, features, user stories, and acceptance criteria that enable clear and efficient technology delivery.
• Partner with technology teams to deliver scalable Salesforce solutions and coordinate dependencies, governance requirements, production readiness, and implementation activities.
• Align business, technology, operations, risk, and compliance partners on priorities, delivery decisions, risks, and measurable outcomes.

Required Qualifications

• 5+ years of relevant experience
• Experience as a Product Owner, Product Manager, Business Analyst, or related product role.
• Experience delivering Salesforce solutions in a large enterprise environment.
• Strong knowledge of Salesforce Financial Services Cloud, Lightning Experience, automation, reporting, workflow capabilities, and integrations.
• Strong analytical, problem‑solving, and critical‑thinking skills.
• Experience translating business requirements into product features, user stories, acceptance criteria, and technology solutions.
• Experience with Agile delivery, Scrum practices, and product lifecycle management.
• Experience working within release management, change governance, and risk management frameworks.
• Ability to manage multiple initiatives, competing priorities, and delivery commitments in a fast‑paced environment.
• Strong communication, presentation, facilitation, and stakeholder‑management skills, with the ability to influence decisions and resolve conflicts across business and technology teams.

Desired Qualifications

• Demonstrated success using Salesforce to improve client coverage, relationship management, operational workflows, or measurable business outcomes.
• Strong understanding of banking products, client sales and servicing processes, and regulatory requirements within financial services.
• Experience contributing to an established product strategy and executing complex roadmaps within a large, highly matrixed organization.
• Experience executing enterprise‑scale product ownership activities involving multiple stakeholder groups, delivery dependencies, and technology teams.
• Ability to use operational data, performance measures, and business insights to inform prioritization and delivery decisions.
• Experience delivering solutions across business, technology, operations, risk, and compliance organizations in a regulated financial‑services environment.
• Ability to leverage Microsoft Copilot and other approved AI‑enabled tools to improve business analysis, requirements definition, backlog management, stakeholder communication, and product delivery.

Skills

• Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Product Design and Development
• Product Management
• Stakeholder Management
• Agile Practices
• Influencing Communication
• Presentation Skills
• Process Management
• Written Communications
• Issue Resolution and Escalation Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift

1st shift (United States of America)

Hours Per Week

40