Salesforce Patient Services Consultant - Life Sciences

Deloitte France; Minneapolis (MN); On-site; USD 87,000 - 171,000; Full time

Job summary

Deloitte's Sales & Services team helps Life Sciences clients improve patient engagement and transform service operations using Salesforce solutions, analytics, and digital product strategies.

As a Consultant on the Salesforce Patient Services team, you will design and deliver cloud-based solutions, work with cross-functional teams, and help translate patient services needs into scalable workflows.

Qualifications

• 2+ years of consulting, client-facing, or relevant industry experience.
• 1+ full life-cycle Salesforce implementation.
• 1+ year of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
• 1+ year of experience supporting Salesforce solution design in data structures, integration, security, and platform configuration.
• Bachelor's degree or equivalent years of experience.
• Ability to travel 50%, on average, based on the work you do for clients and industries served.
• Limited immigration sponsorship may be available.

Responsibilities

• Translate business requirements into Salesforce solution designs addressing patient enrollment, hub services, case management, benefits investigation, and patient support workflows.
• Gather and document technical requirements, help develop solution designs, and contribute to recommendations that support Salesforce Life Sciences Cloud implementations.
• Collaborate with business, technology, and delivery stakeholders to align proposed solutions with patient services objectives, operating model needs, and program delivery constraints.

Skills

Communication skills

Team collaboration

Project leadership

Time management

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Salesforce Health Cloud

Life Sciences Cloud

CRM platforms (Salesforce Sales/Service Cloud)

CPQ tools (Big Machines, Apttus, Cameleon)

Job description

Deloitte's Sales & Services team helps Life Sciences clients improve patient engagement and transform service operations using Salesforce solutions, analytics, and digital product strategies.

As a Consultant on the Salesforce Patient Services team, you will design and deliver cloud-based solutions, work with cross-functional teams, and help translate patient services needs into scalable workflows.