Salesforce NPC Administrator

Tenth Revolution Group; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Tenth Revolution Group in New York City is seeking a Salesforce Nonprofit Cloud Administrator to support, maintain, and optimize our Salesforce environment. You will drive user adoption, data quality initiatives, and system enhancements for NPC and related clouds.

The role focuses on automation, reporting, security, and user enablement, partnering with stakeholders to enhance nonprofit operations and ensure scalable, reliable insights across ~30+ users with growth potential.

Qualifications

• 3+ years of Salesforce Administration experience.
• Hands-on experience with Salesforce Nonprofit Cloud (NPC) or NPSP.
• Strong experience building and maintaining Salesforce Flows and process automation.
• Experience managing data quality initiatives including governance and duplicates.
• Proficiency creating reports, dashboards, and data-driven insights for users.
• Experience supporting Salesforce end users and driving platform adoption.
• Knowledge of Salesforce security, profiles, roles, and sharing rules.
• Experience making UI enhancements and system configuration changes.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and stakeholder management abilities.

Responsibilities

• Administer and optimize the Salesforce Nonprofit Cloud platform for performance and reliability.
• Design, build, and maintain Salesforce Flows to automate processes.
• Improve data quality through governance, cleansing, and deduplication.
• Develop reports and dashboards to provide leadership insights.
• Drive user adoption through training and documentation.
• Serve as the primary point of contact for Salesforce support and issues.
• Manage a Salesforce helpdesk process and ticket backlog.
• Configure user profiles, permission sets, roles, and sharing rules.
• Implement UI enhancements and layout improvements for usability.
• Collaborate with business teams to gather requirements and translate them into system changes.
• Support a growing user base with scalable processes and documentation.

Skills

Salesforce Administration

Salesforce NPC/NPSP

Flows & automation

Data governance

Reports & dashboards

User adoption

Security architecture

UI customization

Troubleshooting

Stakeholder communication

Job description

Salesforce Nonprofit Cloud Administrator

Location: New York City, NY

Work Arrangement: Hybrid - 1 day onsite

Position Type: Full-Time

Position Overview

We are seeking a Salesforce Nonprofit Cloud Administrator to support, maintain, and optimize our Salesforce environment while driving user adoption and data quality initiatives across the organization. This individual will serve as the primary administrator for Salesforce Nonprofit Cloud, partnering closely with business stakeholders to enhance system functionality, streamline processes through automation, and ensure users are effectively leveraging the platform. The ideal candidate combines strong Salesforce administration expertise with a customer-focused mindset and a passion for supporting nonprofit operations.

Key Responsibilities

• Administer and optimize the Salesforce Nonprofit Cloud (NPC) platform, ensuring system performance, reliability, and scalability.
• Design, build, and maintain Salesforce Flows to automate business processes and improve operational efficiency.
• Monitor and improve data quality through data governance best practices, duplicate management, validation rules, and ongoing audits.
• Develop and maintain reports and dashboards that provide meaningful insights for leadership and key stakeholders.
• Drive user adoption through training, documentation, process improvement initiatives, and ongoing user support.
• Serve as the primary point of contact for Salesforce support requests, troubleshooting issues and managing user inquiries.
• Establish and manage a Salesforce helpdesk process and ticket backlog, prioritizing enhancements, incidents, and system requests.
• Configure and maintain user profiles, permission sets, roles, sharing settings, and security controls.
• Implement UI enhancements and page layout improvements to create an intuitive user experience.
• Collaborate with business teams to gather requirements, recommend solutions, and translate needs into system improvements.
• Support a growing user base, currently consisting of approximately 30 users with future expansion potential to over 120 licensed users.
• Maintain system documentation, release management processes, and platform best practices.

Required Qualifications

• 3+ years of Salesforce Administration experience.
• Hands-on experience with Salesforce Nonprofit Cloud (NPC); candidates with strong Nonprofit Success Pack (NPSP) experience will also be considered.
• Strong experience building and maintaining Salesforce Flows and process automation.
• Experience managing data quality initiatives, including data governance, data cleansing, and duplicate management.
• Proficiency creating reports, dashboards, and data-driven insights for business users.
• Experience supporting Salesforce end users and driving platform adoption.
• Knowledge of Salesforce security architecture, including profiles, roles, permission sets, and sharing rules.
• Experience making UI enhancements and system configuration changes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.