Salesforce Marketing Operations Manager

System One; Durham (NC); Hybrid; USD 131,000 - 165,000; Full time

Job summary

System One in Durham, NC seeks a Salesforce Marketing Operations Manager for a 6-month contract. Hybrid—onsite and remote—with 40 hours per week.

You will lead operational management, governance, and optimization of Salesforce CRM and marketing technology platforms to drive data quality and scalable customer engagement. Responsibilities include managing platform operations, translating business requirements into scalable solutions, leading vendor coordination, maintaining roadmaps, and

Qualifications

• 5+ years of Salesforce platform experience including governance or CRM program management.
• 3+ years managing Salesforce-related projects and stakeholder engagement.
• Experience with Sales Cloud and Service Cloud; certifications preferred.

Responsibilities

• Manage Salesforce platform operations, including enhancement requests, release planning, data governance, and user adoption initiatives.
• Translate requirements into scalable Salesforce/Marketing Cloud solutions and optimize automation workflows.
• Lead stakeholder engagement, vendor management, and cross-team platform delivery coordination.
• Oversee roadmaps, project planning, testing, release management, and user acceptance.
• Develop governance docs, dashboards, procedures, and performance metrics.

Skills

Salesforce platform experience

Stakeholder management

Vendor management

CRM program management

Education

Salesforce certifications

Tools

Salesforce Marketing Cloud

Data Cloud

CDP

Salesforce Sales Cloud

Salesforce Service Cloud

Job description

Job Title: Salesforce Marketing Operations Manager
Location: Durham, NC
Type: 6 month contract
Compensation: $95.00 - $120.00
Work Model: Hybrid – onsite and remote
Hours: 40.0

Overview

Lead the operational management, governance, and optimization of Salesforce CRM and marketing technology platforms. This role partners with business and technical stakeholders to drive platform enhancements, improve data quality, and deliver scalable customer engagement solutions.

Responsibilities

• Manage Salesforce platform operations, including enhancement requests, release planning, configuration coordination, data governance, and user adoption initiatives.
• Support Salesforce CRM and Marketing Cloud programs by translating business requirements into scalable solutions and optimizing marketing automation workflows.
• Lead stakeholder engagement, vendor management, backlog prioritization, and coordination of platform delivery activities across business and technical teams.
• Maintain Salesforce roadmaps, oversee project planning and execution, and support testing, release management, and user acceptance activities.
• Develop governance documentation, reporting dashboards, operational procedures, and performance metrics to support platform effectiveness and business decision-making.

Requirements

• 5+ years of Salesforce platform experience, including administration, operations, governance, or CRM program management.
• 3+ years of experience managing Salesforce-related projects, platform enhancements, stakeholder engagement, and business process improvement initiatives.
• Experience with Salesforce Sales Cloud and Service Cloud, including platform capabilities, configuration management, and operational support.
• Experience managing vendors, consultants, implementation partners, and cross-functional business and technology teams.
• Salesforce Marketing Cloud experience, Salesforce certifications, data governance expertise, and experience with Data Cloud, CDP, customer lifecycle marketing, healthcare, life sciences, or regulated industries preferred.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.