Salesforce Managed Services / Technical Consultant

TruSummit Solutions; Pittsburgh (Allegheny County); Remote; USD 60,000 - 110,000; Full time

Job summary

Join a dynamic and fast-growing Salesforce Implementation Partner as a Salesforce Managed Services/Technical Consultant. This role offers the opportunity to work directly with clients, providing strategic insights and innovative solutions tailored to their needs. You will leverage your Salesforce expertise to enhance client engagement, streamline processes, and drive customer success. With a strong emphasis on collaboration and commitment, you will be part of a supportive team that values diversity and continuous professional development. If you're passionate about technology and eager to make a difference, this position is perfect for you.

Benefits

Competitive salary

Performance bonus

Unlimited Paid time off

Medical, Dental, and Vision insurance

Flexible working schedule

Employer-Matching 401k Retirement Plan

Funding for professional development

Reimbursement for health club memberships

Certification exam bonus

Company Laptop

Qualifications

• Bachelor's degree in computer science or related field required.
• Experience with Salesforce and integration techniques essential.

Responsibilities

• Serve as primary contact for managed services clients and provide proactive recommendations.
• Analyze client requirements and design efficient Salesforce solutions.

Skills

Salesforce

Problem-solving

Communication

Project Management

Business Analysis

Customer Success

Education

Bachelor's degree in computer science

Related field education

Tools

Salesforce modules

ETL tools (MuleSoft, Informatica Cloud)

UI technologies (Bootstrap, AngularJS, jQuery)

Job description

WHO WE ARE

TruSummit Solutions is a young, energetic, fast-growing, results-based Salesforce Implementation Partner headquartered in Pittsburgh, PA. Our teams empower and educate our clients on the value and capabilities of Enterprise Applications with a major focus on Platform as a Service (PaaS). Through strategic consulting and business process modeling, we architect and build solutions that align directly with each of our customers' strategic business needs. As a women-owned and operated company, we do not shy away from diversity, we value it. Culture comes first, and this is guided by our core values. As a member of TruSummit we all align to each of the following core values:

• Collaboration - We work as a team, including client team members, to build the best solution.
• Commitment - We get the job done and get it done right.
• Aptitude - We are experts in what we do today and tomorrow.
• Passion - It’s not just a job, it’s why we get up in the morning.

THE ROLE

As a Salesforce Managed Services/Technical Consultant at TruSummit, you will have direct oversight and responsibility for the day-to-day management of your assigned managed services client’s engagements. This includes building a strong partnership with our clients, developing creative solutions to client problems, and advising on best practice workflow to provide proactive service that measurably simplifies and unifies our client’s SF org(s). You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You can work independently on projects but can also elicit from and collaborate with other team members for more complex items. You are enthusiastic, professional and confident, with a focus on customer success. You can demonstrate and articulate the work you have done to clients, via presentation and conversation. To ensure the success of each project, you should be knowledgeable about the various Salesforce solutions and skilled at leveraging our TruSummit team's talents.

RESPONSIBILITIES

• Serve as the primary point-of-contact, advocate, problem solver, and trusted advisor for a defined set of managed services.
• Stay up to date with Salesforce platform updates, features, and best practices. Provide proactive recommendations to clients for system enhancements, optimizations, and industry-specific solutions.
• Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes.
• Keen understanding of how Salesforce fits into the larger technology landscape.
• Identify/uncover expansion opportunities to increase revenue stream.
• Assist the Director of Managed Services in the monitoring of project budget (hours), timeline, and scope to proactively manage the engagement; keeping the client apprised.
• Arrange, lead, and facilitate meetings that may involve requirements gathering, design, solution architecture, configuration, testing, deployment, and implementation efforts.
• Function as a Project Manager, Business Analyst & Functional Consultant for managed services client engagements across various business applications, including the ability to diagnose, resolve problems or unexpected results, perform scheduled activities, and recommend solutions or alternate methods to meet requirements.
• Customize the platform using declarative tools and build custom functionality using Apex, Visualforce, or Lightning components.
• Configure Salesforce modules, including data models, page layouts, validation rules, workflows, and process automation.
• Advise clients on Salesforce best practices and implementation strategies.
• Analyze client requirements and design scalable, efficient, and user-friendly Salesforce solutions. Develop customizations, workflows, and automation to meet business needs and improve user productivity.
• Offer technical expertise and troubleshooting assistance to clients for Salesforce-related issues. Address and resolve system errors, bugs, and configuration problems promptly and effectively.
• Collaborate with clients to understand their business processes, challenges, and goals. Conduct regular meetings to assess system performance, gather requirements, and provide recommendations for enhancements or optimizations.

QUALIFICATIONS

• Bachelor's degree in computer science, information systems, and/or a related field.
• Experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
• Experience with ETL tools like MuleSoft or Informatica Cloud.
• Development experience in UI technologies like Bootstrap, AngularJS, jQuery.
• Certified in one or more of the following areas - Certified Platform Developer I, Certified Platform Developer II, Salesforce Certified B2C Solution Architect, Certified Administrator, Certified Developer, or Certified Sales/Service/CPQ Consultant.
• Experience in Manufacturing or Health and Life Science industries.

NICE TO HAVES

• Relevant product & technology certifications.
• This role is a Remote/Telecommute position with the ability to travel up to 10-20%.
• Ability to work both independently and as a part of a team with professionals at various levels.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Ability to adapt to new challenges.
• Strong desire to learn new industries and technologies.
• Knowledge and experience with formal delivery methodologies (Agile, SCRUM, Waterfall).
• Self-motivated, self-directed, highly organized, strong attention to detail.
• Strong desire to drive customer success.
• Strong communication and interpersonal skills to interact with clients and team members.
• Excellent problem-solving skills and attention to detail.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant) preferred.
• Strong experience working with Salesforce, including configuration, customization, and administration.
• 1+ years’ experience with Salesforce Process automation.
• 4+ years working as a Salesforce business analyst, consultant, or technical liaison.

WHAT YOU'LL LOVE ABOUT TRUSUMMIT (A few of our benefits):

• Competitive salary – reviewed annually.
• Performance bonus.
• Unlimited Paid time off.
• Medical, Dental, and Vision insurance.
• Flexible working schedule.
• Employer-Matching 401k Retirement Plan.
• Funding for each employee's professional development (Salesforce Certification, PMP, etc.).
• Reimbursement for health club memberships & internet/phone.
• Certification exam bonus.
• Life and disability insurance.
• Company Laptop.
• Charity & Volunteer Days.
• Team celebrations and presidents club for all employees!

TruSummit Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.