Salesforce IT Business Analyst — Process Improvement

CR&R Incorporated; Stanton (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

PTO

Sick Pay

Job summary

CR&R Incorporated in Southern California is seeking an IT Business Analyst to bridge business needs with technology solutions. You will gather requirements, support Salesforce Customer Service deployment, and help design custom applications to modernize operations.

You'll create process flows and user stories, participate in UAT, and collaborate with developers and stakeholders through the project lifecycle, ensuring clear documentation and effective end-user training.

Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent experience).
• 0–2 years in a business analyst, IT, or related support role (internships welcome).
• Familiarity with Salesforce or other CRM/business applications a plus.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Visio, PowerPoint).
• Ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Gather, document, and analyze business requirements from stakeholders across departments
• Support the implementation of Salesforce for Customer Service, including configuration, testing, and user documentation
• Assist in the design and development of custom applications by translating business needs into functional specifications
• Create process flows, user stories, and requirement documents for IT project teams
• Perform user acceptance testing (UAT) and help troubleshoot issues during rollout
• Support data mapping, migration, and validation efforts across systems
• Assist with training materials and end-user support for new tools and systems
• Collaborate with developers, project managers, and business stakeholders throughout the project lifecycle

Skills

Strong analytical

Problem solving

Excellent communication

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

CR&R Incorporated in Southern California is seeking an IT Business Analyst to bridge business needs with technology solutions. You will gather requirements, support Salesforce Customer Service deployment, and help design custom applications to modernize operations.

You'll create process flows and user stories, participate in UAT, and collaborate with developers and stakeholders through the project lifecycle, ensuring clear documentation and effective end-user training.