Salesforce FSC Business Systems Analyst

Cognizant; Johnston (RI); Hybrid; USD 101,000 - 146,000; Full time

Benefits offered by this job

Discretionary annual incentive program

Job summary

Cognizant Technology Solutions Corporation is seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong banking and financial services expertise. The role is hybrid, requiring 3 days per week in a Cognizant office in Johnston, RI, to meet business needs and collaborate with stakeholders.

You will translate business requirements into effective FSC solutions, develop user stories and acceptance criteria, and work closely with architects, developers, QA,

Qualifications

• Proven experience as Salesforce FSC BSA or Business Analyst.
• Strong banking and financial services domain knowledge.
• Hands-on experience with Salesforce FSC and data model.
• Experience gathering requirements, writing user stories, and defining acceptance criteria.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Lead requirements sessions with business and tech teams.
• Develop user stories, acceptance criteria, and process flows.
• Translate banking requirements into Salesforce FSC solutions.
• Support solution design using FSC data model.
• Collaborate with architects, developers, QA, product owners.
• Support banking processes like onboarding and account servicing.
• Participate in Agile/Scrum ceremonies.
• Support functional testing and UAT.
• Ensure Salesforce solutions meet business needs and end-user experience.

Skills

Salesforce FSC

Banking domain knowledge

Agile/Scrum

Requirements gathering

Stakeholder management

Communication skills

Tools

Salesforce FSC

Job description

Salesforce FSC Business Systems Analyst

About the Role

We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services. The ideal candidate will serve as a key liaison between business stakeholders and technical teams, translating business needs into effective Salesforce FSC functional solutions.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Johnston, RI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.
• Lead requirements-gathering sessions and workshops with business and technology teams.
• Develop detailed user stories, acceptance criteria, process flows, and functional specifications.
• Translate banking business requirements into scalable Salesforce Financial Services Cloud (FSC) functional solutions.
• Leverage knowledge of the Salesforce FSC banking data model to support solution design and business processes.
• Work closely with Salesforce architects, developers, QA teams, product owners, and other stakeholders throughout the solution delivery lifecycle.
• Support banking processes such as customer onboarding, account servicing, relationship management, and related banking workflows.
• Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, and requirements reviews.
• Support functional testing, defect clarification, and User Acceptance Testing (UAT) activities.
• Ensure delivered Salesforce solutions align with business requirements and provide positive end-user experience.

Required Qualifications

• Strong experience as a Salesforce Business Systems Analyst (BSA) or Business Analyst.
• Solid domain knowledge within banking and financial services.
• Hands-on functional experience with Salesforce Financial Services Cloud (FSC).
• Good understanding of the FSC banking data model and how it supports financial services processes.
• Experience with banking workflows, including customer onboarding, account servicing, and relationship management.
• Strong experience gathering and documenting requirements, creating user stories, defining acceptance criteria, and developing process flows and functional specifications.
• Ability to translate business requirements into Salesforce/FSC functional solutions.
• Experience collaborating with Salesforce architects, developers, QA teams, and business stakeholders.
• Strong understanding of Agile/Scrum methodologies.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

• Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, or Financial Services Cloud-related credentials are preferred.
• Experience supporting large-scale Salesforce implementations within banking or financial services organizations is a plus.
• Experience working with cross-functional and geographically distributed teams is preferred.

What Will Make You Successful

You will be successful in this role if you can combine strong banking domain knowledge with hands-on Salesforce FSC functional expertise, communicate effectively with both business and technical teams, and translate complex business requirements into clear, actionable Salesforce solutions.

Salary and Other Compensation:

The annual salary for this position is between $100,600– $145,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.