Salesforce FSC Business Analyst

Cognizant; Plano (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Salesforce Business Systems Analyst in Plano, TX. You will translate complex business needs into scalable Salesforce solutions, working with stakeholders, Salesforce architects, developers, and project teams to define requirements and support delivery.

You will lead workshops, design discussions, and be the primary liaison between business and technical teams, ensuring alignment with enterprise architecture and governance.

Qualifications

• 5+ years of experience in Salesforce-related roles, with Financial Service Cloud knowledge.
• Experience engaging with business stakeholders, gathering requirements, and translating complex requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Experience performing gap analysis, impact analysis, and system assessments and supporting solutions aligned with Salesforce best practices.
• Experience with UAT planning, test cases, test execution, defect management, data models, integrations, reporting, dashboards, KPIs, security, and governance.

Responsibilities

• Lead requirement-gathering workshops and design discussions, translating requirements into user stories and functional specs.
• Collaborate with Salesforce architects and developers to design solutions aligned with business needs and enterprise architecture.
• Lead UAT planning, test case development, execution, and defect management.
• Serve as liaison between business and technical teams, communicating progress, risks, and issues.
• Analyze data models, integrations, reporting, dashboards, KPIs, and data integrity while contributing to security and governance.

Skills

Financial Service Cloud knowledge

Stakeholder engagement

Requirements gathering

User stories & acceptance criteria

UAT planning and testing

Job description

About the role

As a Salesforce Business Systems Analyst, you will make an impact by translating complex business needs into scalable, secure, and optimized Salesforce solutions. You will engage with business stakeholders, Salesforce architects, developers, and project teams to define requirements and support successful solution delivery.

In this role, you will:

• Lead requirement-gathering workshops, discovery sessions, and design discussions, translating complex business requirements into user stories, acceptance criteria, process flows, and functional specifications.


• Partner with Salesforce architects and developers to design solutions aligned with business requirements, Salesforce best practices, and enterprise architecture.


• Lead UAT planning, test case development, test execution, and defect management while validating that technical designs and configurations meet business needs.


• Serve as the primary liaison between business and technical teams, communicating progress, risks, and issues and supporting prioritization and roadmap planning.


• Analyze data models, integrations, downstream impacts, reporting requirements, dashboards, KPIs, and data integrity while contributing to security, governance, change management, and release management.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 5+ years of experience. Financial Service Cloud knowledge is a must-have.


• Experience engaging with business stakeholders, gathering requirements, and translating complex requirements into user stories, acceptance criteria, process flows, and functional specifications.


• Experience performing gap analysis, impact analysis, and system assessments and supporting solutions aligned with Salesforce best practices and enterprise architecture.


• Experience with UAT planning, test cases, test execution, defect management, data models, integrations, reporting, dashboards, KPIs, security, and governance.

These will help you stand out

• Experience providing functional leadership across Salesforce initiatives involving Sales Cloud, Service Cloud, Experience Cloud, CPQ, or Marketing Cloud.


• Experience creating and maintaining process maps, data models, and system documentation.


• Experience supporting Salesforce configuration activities such as flows, validations, and page layouts.


• Ability to influence prioritization and roadmap planning through data-driven insights.


• Experience mentoring junior BSAs and providing quality control for requirements and documentation.

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Applications will be accepted until 11/30/26

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

• Medical/Dental/Vision/Life Insurance


• Paid holidays plus Paid Time Off


• 401(k) plan and contributions


• Long-term/Short-term Disability


• Paid Parental Leave


• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.