Application Support Analyst - EPIC MyChart

Sanford Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Sanford Health seeks an Applications Support Analyst to provide support for healthcare information systems and applications. The role requires a Bachelor's degree in a relevant field and offers a salary based on experience, focusing on teamwork, problem-solving, and effective communication.

Qualifications

• Bachelor's Degree required in IT, Healthcare, Business or related field.
• One year of relevant experience in application support preferred.

Responsibilities

• Performs routine healthcare information system and application support.
• Gathers, analyzes, designs, and maintains information technologies.

Skills

Analytical skills

Communication

Problem solving

Customer service

Time management

Interpersonal skills

Education

Bachelor's Degree

Tools

Word processing software

Spreadsheets

Databases

Presentation software

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40 Salary Range: $26.00 - $41.50Pay starts at $26 and increases according to years of applicable experience.

Union Position:

No

Department Details

Experience working with mobile applications such as building and testing software. Assisting end users/patients with navigating the patient portal.

Strong work ethic, detail oriented, good communicator (written and verbal), enjoys troubleshooting/finding resolution to issues, independent worker as well as good collaborator, passion for helping patients, adaptable, critical thinking and alignment with company values.

Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation.

Job Description

Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].