Salesforce Field Service Consultant

The Brixton Group; Benton Harbor (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

The Brixton Group is seeking a motivated Subject Matter Expert for our Salesforce Field Service platform in Benton Harbor, MI. This contract role will bridge business objectives and technology, analyzing complex challenges and designing scalable solutions within the Salesforce Field Service ecosystem.

You will lead requirements gathering, configuration, testing, and training to ensure successful delivery and adoption of key initiatives.

Qualifications

• Bachelor’s Degree or 5+ years of equivalent experience in information systems or business analysis.
• 3+ years hands-on experience with Salesforce Field Service (SFS).
• Experience blending business analysis with technical system configuration.
• Deep understanding of core field service processes: dispatch, scheduling, work orders, inventory, mobility.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Serve as the primary SME for the Salesforce Field Service platform with technical and functional guidance.
• Collaborate with field service, customer service, and other stakeholders to understand needs.
• Lead business analysis: capture, document, translate requirements into functional specs and designs.
• Design scalable solutions within the Salesforce ecosystem.
• Configure and customize Salesforce Field Service: work orders, scheduling, asset management, mobility.
• Troubleshoot and resolve complex issues within the platform.
• Work with IT teams and partners to deliver integrated solutions.
• Develop and execute test plans for new features.
• Contribute to strategic roadmap and drive process automation.
• Create documentation and provide user training to drive adoption.

Skills

Salesforce Field Service

Business analysis

Technical configuration

Stakeholder communication

Process improvement

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce Platform

Job description

Duration: 6+ Months
Location: Benton Harbor, MI

We are seeking a motivated and experienced problem-solver to serve as a Subject Matter Expert for our Field Service systems. This role is pivotal in bridging the gap between our business objectives and technology solutions. You will be the go-to expert for our core Field Service platform, responsible for analyzing complex challenges, designing effective solutions, and driving the implementation of key initiatives. The ideal candidate will have a deep functional and technical understanding of Salesforce Field Service and a passion for improving processes and solving intricate problems.

Responsibilities

• Serve as the primary subject matter expert for the Salesforce Field Service platform, providing technical and functional guidance.
• Partner with field service, customer service, and other business stakeholders to understand their needs, pain points, and strategic objectives.
• Lead business analysis efforts by capturing, documenting, and translating business requirements into detailed functional specifications and system designs.
• Analyze complex business problems and design scalable, effective solutions within the Salesforce ecosystem.
• Configure and customize the Salesforce Field Service application, including work orders, service appointments, asset management, scheduling logic, and the mobile experience.
• Act as a key problem solver by troubleshooting, diagnosing, and resolving complex technical and functional issues within the platform.
• Collaborate with internal IT teams, system administrators, and external partners to deliver integrated and robust solutions.
• Develop and execute test plans to ensure the quality and stability of new features and enhancements.
• Contribute to the strategic roadmap for field service technology, identifying opportunities for innovation, process automation, and efficiency gains.
• Create documentation and provide training to business users to drive adoption and ensure best practices are followed.

Requirements

• Bachelor's Degree or 5+ years of equivalent experience in an information systems or business analysis role.
• 3+ years of hands-on experience with Salesforce Field Service (SFS), including implementation, configuration, and support.
• Proven experience in a role blending functional business analysis and technical system configuration.
• Deep understanding of core field service business processes (e.g., dispatch, scheduling, work order management, inventory, mobile workforce operations).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Preferred Skills

• Salesforce certifications (e.g., Salesforce Administrator, Field Service Consultant).
• Experience with Agile or other iterative development methodologies.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• A strategic thinker with a passion for using technology to solve business challenges and drive value.
• Experience with large-scale transformation projects.

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