Manager, Enterprise Systems – Salesforce

Jobtailor; Chicago (IL); On-site; USD 105,000 - 145,000; Full time

Job summary

HLC seeks a Manager of Enterprise Systems to oversee day-to-day performance and enhancements of the enterprise application portfolio, centered on Salesforce and data analytics.

In this role you will coordinate requirements, testing, training, and documentation, while collaborating with vendors to drive data-informed decisions. Strong product management, analytics, and UAT experience are essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years in enterprise systems, application management, or related fields.
• Experience with Product Management in modern web-based environments.
• Experience with Salesforce or other CRM.
• Experience with User Acceptance Testing.
• Experience with Business Process Analysis and Mapping.
• Experience generating technical documentation.
• Experience with Agile methodology.
• Experience with data analytics platforms, including dashboard & report development.
• Experience with requirements gathering, testing methodologies, and system implementation practices.
• Understanding of system integration and emerging technologies, including AI-enabled features.
• Expert at customer service and cross-department collaboration.

Responsibilities

• Support day-to-day performance, configuration, improvement, and user adoption of the enterprise application portfolio.
• Collaborate with the Director of Enterprise Systems on requirements, testing, documentation, training, and reporting tools.
• Coordinate with vendors and manage system enhancements that guide data-informed decision-making.
• Leverage Salesforce platform and APIs to support portals for 20,000+ external users.
• Uptake of user adoption initiatives through training and comprehensive documentation.

Skills

Salesforce Administration

Product Management

Data Analytics

UAT & Testing

Documentation

Agile Methodologies

Dashboard Development

System Integration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Tableau

APIs

Job description

Overview

• The Manager of Enterprise Systems supports the day-to-day performance, configuration, improvement, and user adoption of HLC’s enterprise application portfolio.
• Working closely with the Director of Enterprise Systems, this role manages requirements, vendor coordination, testing, documentation, training, reporting tools, and system enhancements that support HLC’s business processes and data-informed decision-making.
• HLC’s enterprise ecosystem is centralized around the Salesforce platform, leveraging APIs and advanced web technology to provide portals that support the activities of over 20,000 external users.
• This is an ideal role for Salesforce Certified Administrators and/or Tableau Analysts with an interest or background in product management, data analytics, and workflow development.

Requirements

• Bachelor’s degree required, or equivalent work experience
• A minimum of three years’ experience in enterprise systems, application management, or related fields
• Experience with Product Management in modern web-based environments
• Experience with Salesforce or other CRM
• Experience with User Acceptance Testing
• Experience with Business Process Analysis and Mapping
• Experience generating technical documentation
• Experience with Agile methodology strongly preferred
• Experience working with data and analytics platforms, including dashboard and report development
• Experience with requirements gathering, testing methodologies, and system implementation practices
• Understanding of system integration and emerging technologies, including AI-enabled features
• Expert at customer service, working with end-users, and collaborating with staff from other departments

Core Competencies

Demonstrates expertise in Salesforce Administration and Product Management, with a strong focus on Business Process Analysis, User Acceptance Testing, and data analytics. Proficient in managing enterprise systems and enhancing user adoption through effective training and documentation.

Certifications & Qualifications

• Salesforce Certified Administrator

Hard Skills

• Enterprise Systems Management
• Application Management
• Data Analytics
• Technical Documentation
• Requirements Gathering
• Testing Methodologies
• System Implementation
• Dashboard Development
• Report Development
• System Integration

Soft Skills

• Customer Service
• Collaboration
• End-User Support

Tools & Technologies

• Salesforce
• Tableau
• APIs
• Web Technology
• Data Analytics Platforms