Salesforce Delivery Manager (Managed Services)

The SMB Help Desk, LLC; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with 6% match

Certification support and paid学习 time

Medical, dental, vision, disability保险

Job summary

The SMB Help Desk, LLC in Chicago is seeking a senior Salesforce leader to run a Managed Services pod for long-term clients. You will own workflows, team growth, and client satisfaction while staying hands-on in Salesforce work.

You will guide scope, estimates, and larger designs with architects and Account Directors, and drive adoption of Salesforce releases. This role blends management with practical delivery.

Qualifications

• 5+ years working in Salesforce, including 2+ years leading a team or a portfolio of client accounts.
• Experience at a Salesforce partner, consultancy, or managed services provider.
• Hands-on Flow and declarative configuration.
• Experience scoping and estimating client work.
• People management experience: 1:1s, coaching, and holding a team to its targets.
• Bachelor’s degree in computer science, MIS, business, or a related field.
• Based in the Chicago area and able to work from our office.

Responsibilities

• Own your pod’s request queue: take requests in, set priorities, and keep work moving so nothing sits.
• Learn each client’s business and Salesforce org well enough to spot what they should do next.
• Scope, estimate, and present new work, with our architects on bigger designs and our Account Directors on the relationship.
• Take each Salesforce release to your clients: what changes for them and what they should start using.
• Lead your team through 1:1s, coaching, PTO, and growth.
• Watch retainer and hourly budgets, review invoices, and keep the money clean.
• Run your pod to its margin and utilization targets.

Skills

Salesforce

Team leadership

Client management

Project scoping

Education

Bachelor's degree

Tools

Salesforce Flow

Job description

SMBHD is a Chicago Salesforce consulting firm built for small and mid-market businesses. We continue to grow! We’re about 30 people, with two AppExchange apps and deep work in Sales Cloud, Service Cloud, Field Service, Experience Cloud, and integrations. We deliver in pods, and alongside our projects we support many clients long term through our Managed Services pods.

This year we rebuilt delivery around AI. Our team directs AI to produce most of the configuration and code, then spends its time where it matters: understanding the client, designing the right solution, and driving adoption.

The role

You run a Managed Services pod: a team of Salesforce consultants supporting a set of long-term clients, including some of our most strategic accounts. You own how the work flows, how the team grows, and how happy and well served those clients are. The best people in this seat don’t just close requests. They know their clients’ businesses well enough to bring them the next idea before they ask for it.

You stay hands-on. About half your time is client work in Salesforce, and the rest goes to running the pod.

What you will do

• Own your pod’s request queue: take requests in, set priorities, and keep work moving so nothing sits
• Learn each client’s business and Salesforce org well enough to spot what they should do next
• Scope, estimate, and present new work, with our architects on bigger designs and our Account Directors on the relationship
• Take each Salesforce release to your clients: what changes for them and what they should start using
• Lead your team through 1:1s, coaching, PTO, and growth
• Watch retainer and hourly budgets, review invoices, and keep the money clean
• Run your pod to its margin and utilization targets

Who you are

• You’d rather grow an account than close tickets
• Clients trust you, and you can tell a VP no and still keep the relationship
• You’re organized without being rigid, and you can juggle a lot of requests without dropping one
• You know Salesforce well enough to do the work yourself and to judge the work of others
• You use AI every day already and you are looking for a firm that takes that seriously
• You want to grow with a company, not pass through one

What we need from you

• 5+ years working in Salesforce, including 2+ years leading a team or a portfolio of client accounts
• Experience at a Salesforce partner, consultancy, or managed services provider
• Hands-on Flow and declarative configuration
• Experience scoping and estimating client work
• People management experience: 1:1s, coaching, and holding a team to its targets
• Bachelor’s degree in computer science, MIS, business, or a related field
• Based in the Chicago area and able to work from our office

Nice to have

• Salesforce certifications (Admin, Advanced Admin, App Builder, Consultant certs)
• Field Service, Service Cloud, or Experience Cloud depth
• Construction, engineering, manufacturing, or home services clients
• Medical, dental, vision, and disability insurance
• 401(k) with 6% match, no vesting period
• Certification support and paid learning time