Salesforce Delivery Analyst: Backlog, Data & UAT Expert

Perry Homes; Houston (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

Perry Homes in Houston is seeking a Salesforce Business Systems Analyst to deliver and refine Salesforce work across Sales, Warranty/Service, and Marketing, turning business needs into testable user stories linked to SalesHub, MyAccount, and Marketing Cloud.

In this role you will maintain the backlog with the Senior Product Manager, write acceptance criteria, create data mappings, support UAT, and provide Tier-2 guidance to admins.

Qualifications

• Bachelor's degree or equivalent experience in business/IS.
• 5+ years as a business systems analyst or business analyst with Salesforce experience.
• Experience writing user stories and refining a backlog in Azure DevOps, Jira, or similar.
• Working knowledge of Salesforce Sales Cloud, Marketing Cloud and Service Cloud data models and processes.
• Declarative fluency (Flows, reports & dashboards, validation rules, role hierarchy) to prototype and size work.
• Experience with data mapping, reconciliation, and data quality analysis across integrated systems, using Excel and SOQL or SQL.
• Experience with UAT, regression testing, and release validation with business stakeholders.

Responsibilities

• Gather and document requirements from Sales, Warranty/Service, and Marketing for approved Salesforce work, mapping processes such as lead-to-sale and the warranty case lifecycle.
• Write user stories with clear, testable acceptance criteria, including impact analysis across connected systems, and maintain traceability from requirement to test case to release.
• Produce clear, structured requirements (requirements documents, user stories, process flows, and data/entity diagrams) that developers and AI-assisted tools can work from directly.
• Refine and maintain the Salesforce backlog in Azure DevOps with the Senior Product Manager, Salesforce, keeping stories current, ready, and estimated.
• Recommend process changes and existing Salesforce capability and configuration before custom development and document options and tradeoffs for the Product Manager.
• Create and maintain data mappings across Salesforce, SalesHub, the homeowner portal, and Marketing Cloud, and lead data reconciliation and data quality analysis with rules that prevent recurrence.
• Provide Tier-2 support triage with administrators: set priority, route defects to the right team, and analyze tickets for root causes, classifying each as a training, process, configuration, or defect issue.
• Maintain regression test scripts for critical business flows (lead intake, routing, call logging, warranty case submission, quote handoff), and plan and coordinate UAT with business owners, tracking sign-off.

Skills

Salesforce experience

Backlog refinement

Documentation & user stories

Azure DevOps/Jira

Data mapping & reconciliation

UAT & regression testing

Education

Bachelor's degree in Business, Information Systems, or related field

Tools

Azure DevOps

Jira

SalesHub

Marketing Cloud

MyAccount

Job description

Perry Homes in Houston is seeking a Salesforce Business Systems Analyst to deliver and refine Salesforce work across Sales, Warranty/Service, and Marketing, turning business needs into testable user stories linked to SalesHub, MyAccount, and Marketing Cloud.

In this role you will maintain the backlog with the Senior Product Manager, write acceptance criteria, create data mappings, support UAT, and provide Tier-2 guidance to admins.