Salesforce CRM Specialist — Data, Reporting & Training

Akumin®

Bloomington (IN)

On-site

USD 60,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, and vision insurance

HSA accounts with employer contributed

401(k) eligibility with employer match

Paid holidays

Defined PTO and sick time programs

Job summary

Akumin is seeking an Administrator, Client Relationship Management (CRM) to join our team in Bloomington, IN. You will own the CRM platform, ensure data integrity, and support our sales teams with insightful reports and analysis.

Responsibilities include daily system operations, data cleansing, user training, customization, reporting, and cross-functional collaboration with sales, marketing and IT. The role offers competitive pay and comprehensive benefits.

Qualifications

Bachelor's Degree or Equivalent Experience.
2+ years of CRM administration or similar role, Salesforce experience required.
Strong CRM, data management, and reporting skills.
Proactive troubleshooting and issue resolution.

Responsibilities

Oversee daily operation of the CRM system and ensure alignment with company goals.
Maintain data integrity, perform cleansing, and coordinate with data vendors.
Provide user training and support, addressing issues promptly.
Customize CRM functionalities, including fields, workflows, and reports.
Generate regular reports to analyze customer data and sales effectiveness.
Collaborate with sales, marketing, IT, and vendors to improve CRM practices.
Create and maintain comprehensive CRM documentation and guides.