Salesforce Administrator

Akumin®; Wilmington (DE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical, dental, and vision insurance

HSA accounts with employer contributed

401(k) eligibility with employer match

Paid holidays

Defined PTO and sick time

Job summary

Akumin is seeking an Administrator, Client Relationship Management (CRM) to manage and optimize our CRM platform with national scope. The role ensures smooth operation, data integrity, and supports the sales team with insightful reports and analyses.

Key duties include system management, data maintenance, user support, customization, reporting, and cross-functional collaboration with sales, marketing and IT. A Bachelor's degree and 2+ years Salesforce CRM experience are required.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of CRM administration or similar role (Salesforce experience required).
• Strong proficiency in CRM software, data management and reporting tools.

Responsibilities

• Oversee the daily operation of the CRM system to meet user needs and company goals.
• Manage data entry, quality control, and cleansing to maintain data integrity; coordinate with vendors.
• Provide training and support to users; address issues and implement solutions promptly.
• Customize CRM functionalities (fields, workflows, reports) to match business processes.
• Generate regular reports to analyze customer data and sales effectiveness.
• Collaborate with sales, marketing and IT to identify needs and improve CRM practices.
• Create and maintain documentation for CRM processes, guides, and training materials.

Skills

CRM administration

Salesforce

Data management

Reporting tools

Education

Bachelor's Degree or Equivalent Experience

Tools

Map My Customers

Monday.com

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

The Administrator, Client Relationship Management (CRM) will be responsible for managing and optimize our CRM system. The role will own the responsibility of ensuring the smooth operation of the CRM platform, maintaining data integrity, and supporting our sales teams with insightful reports and analysis.

Specific duties include, but are not limited to:

• System Management: Oversee the daily operation of the CRM system, ensuring it meets the needs of users and aligns with company goals.
• Data Maintenance: Manage data entry, quality control, and cleansing processes to maintain high data integrity within the CRM. Work with data vendors to ensure smooth data flow.
• User Support: Provide training and support to users, addressing issues and implementing solutions promptly.
• Customization and Configuration: Customize CRM functionalities to align with business processes, including fields, workflows, and reports.
• Reporting and Analysis: Generate regular reports to analyze customer data and sales effectiveness.
• Collaboration: Work closely with sales, external data vendors, marketing, and IT teams to identify needs and recommend improvements to CRM practices.
• Documentation: Create and maintain documentation for CRM processes, user guides, and training materials.

Position Requirements

• Bachelor's Degree or Equivalent Experience
• 2+ years of experience in CRM administration or a similar role (Salesforce experience required);
• Strong proficiency in CRM software, data management, and reporting tools; familiarity with database management concepts.
• Strong troubleshooting skills and a proactive approach to identifying and resolving issues.

Preferred

• Experience with other CRM software, e.g., Map My Customers, Monday.com

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.