Salesforce CRM Manager | Remote Leadership & Ops

Vibrant; Northern (KY); Hybrid; USD 80,000 - 131,000; Full time

Job summary

Vibrant is seeking a Manager, Salesforce CRM, to lead a team responsible for designing, implementing, and administering the Salesforce environment across the 988 Lifeline network. You will focus on system reliability, security, and workflow design in collaboration with cross-functional teams.

The role requires the Salesforce Administrator certification and 7+ years in Salesforce administration, with 2+ years of people management.

Qualifications

• Bachelor’s degree and 7+ years of Salesforce administration, CRM operations, business systems, or application-support experience.
• 2+ years of formal people-management or equivalent supervisory experience.
• Hands-on Salesforce administration, security/access, configuration, reporting, data management, testing, troubleshooting, and production-support.
• Salesforce Administrator certification required; Advanced Administrator, Business Analyst, or Platform App Builder preferred.

Responsibilities

• Lead CRM administration and support, including intake, triage, assignment, escalation, resolution, and stakeholder communication.
• Manage and develop CRM administrators through goals, workload planning, coaching, and cross-training.
• Maintain operating procedures for access, tickets, incidents, data changes, and vendor handoffs.
• Oversee users, roles, permissions, licenses, access reviews, and audit evidence with IAM and Security.
• Ensure changes are documented, tested, approved, traceable, and released per change practices.
• Monitor service demand, capacity, ticket trends, and risks to improve reliability and responsiveness.
• Collaborate with Product, Delivery, Platform Engineer, and Solution Architect to route work by value and risk.

Skills

Salesforce administration

People management

Security/access

Data reporting

Agile / continuous improvement

Communication skills

Education

Bachelor’s degree

Tools

Salesforce Admin Certification

Salesforce Advanced Administrator

Salesforce Platform App Builder

Job description

Vibrant is seeking a Manager, Salesforce CRM, to lead a team responsible for designing, implementing, and administering the Salesforce environment across the 988 Lifeline network. You will focus on system reliability, security, and workflow design in collaboration with cross-functional teams.

The role requires the Salesforce Administrator certification and 7+ years in Salesforce administration, with 2+ years of people management.