Salesforce CRM Analytics and Sales/Service Architect

Intuitive; Sunnyvale (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Intuitive seeks an experienced Salesforce Solutions Architect to lead the design and implementation of enterprise Salesforce solutions, including Sales Cloud, Service Cloud, and CRM Analytics. The role focuses on building scalable data models, executive dashboards, and data-driven insights across sales, customer service, and operations.

You will partner with stakeholders, drive analytics governance, and mentor teams in analytics best practices.

Qualifications

• Experience architecting enterprise Salesforce solutions.
• Proven ability to design and implement CRM Analytics dashboards and data-driven insights.
• Strong stakeholder collaboration across Sales, Service, Operations, and Exec leadership.
• Hands-on leadership in dashboard development and platform configuration.
• Experience with governance, security, data quality, and performance optimization.

Responsibilities

• Lead architecture, design, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and CRM Analytics.
• Design scalable reporting and analytics using CRM Analytics / Einstein Analytics.
• Partner with stakeholders to gather requirements for dashboards and data models.
• Architect and implement complex dashboards, datasets, lenses, recipes, and dataflows.
• Define best practices for analytics governance and data security.
• Lead workshops, architecture reviews, and roadmap planning.
• Mentor developers and analysts on Salesforce analytics practices.
• Support release management and Agile delivery.

Skills

Salesforce

CRM Analytics

Data modeling

Leadership

Architecture

ETL

Tools

Sales Cloud

Service Cloud

Einstein Analytics

Data Cloud

Job description

Job Description

Position Summary

We are seeking an experienced Salesforce Solutions Architect with strong expertise in Salesforce Sales Cloud, Service Cloud, and Salesforce CRM Analytics / Einstein Analytics. The ideal candidate will have proven experience architecting enterprise Salesforce solutions and leading the design and implementation of complex CRM Analytics dashboards and data-driven business insights.

This role requires a blend of functional business knowledge, technical architecture expertise, and advanced analytics capabilities to help transform sales, customer service, and operational reporting processes within a fast-paced enterprise environment.

The candidate should be capable of partnering with business stakeholders, defining scalable data models, designing executive dashboards, and delivering actionable insights using Salesforce CRM Analytics and the broader Salesforce ecosystem.

Key Responsibilities

• Lead architecture, design, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and CRM Analytics.
• Design scalable enterprise reporting and analytics solutions using Salesforce CRM Analytics / Einstein Analytics.
• Partner with business stakeholders across sales, customer support, operations, customer success, and executive leadership teams to gather reporting and analytics requirements.
• Architect and implement complex CRM Analytics dashboards, datasets, lenses, recipes, and dataflows.
• Design KPI-driven executive dashboards for:
  • Sales performance
  • Forecasting
  • Customer support operations
  • Field service metrics
  • Customer success
  • Operational efficiency
  • Executive business reviews
• Develop scalable data integration and transformation strategies across Salesforce and enterprise applications.
• Define best practices for analytics governance, security, data quality, and performance optimization.
• Design and implement Salesforce platform solutions leveraging:
  • Sales Cloud
  • Service Cloud
  • CRM Analytics / Einstein Analytics
  • Data Cloud integrations
• Collaborate with technical teams on integrations, APIs, ETL processes, and enterprise data architecture.
• Lead workshops, architecture reviews, roadmap planning, and stakeholder presentations.
• Provide hands-on leadership in dashboard development, analytics optimization, and Salesforce platform configuration.
• Mentor developers, analysts, and administrators on analytics and Salesforce best practices.
• Support release management, DevOps processes, and Agile delivery execution.