Solution Architect

Tata Consultancy Services; Little Elm (TX); On-site; USD 125,000 - 170,000; Full time

Job summary

Tata Consultancy Services in the United States seeks a Salesforce Architect to lead design of Sales Cloud and Service Cloud, with Marketing Cloud as a secondary focus, ensuring scalability, security and performance.

You will drive Einstein AI adoption, evaluate new Salesforce technologies, define enterprise architecture standards, and partner with stakeholders to translate requirements into robust solutions. This role requires hands-on solution building and leadership across delivery teams.

Qualifications

• Must have relevant architect certifications in Sales and Service Cloud.
• Hands-on solution building with deep knowledge of customization vs OOTB.
• Experience with Marketing Cloud architecture and gaps.
• Experience with Experience Cloud (Community Cloud) preferred.
• Hands-on Gen AI solutions and architectures required.
• Ability to define system landscape and deliver CRM solutions.
• Experience in data migration and integration.
• Proven leadership in client-facing and delivery teams.
• Strategy and roadmap for Salesforce features and releases.

Responsibilities

• Lead design and architecture of Salesforce solutions in Sales and Service Cloud with Marketing Cloud as a secondary focus.
• Drive adoption of Salesforce AI capabilities and intelligent automation.
• Evaluate emerging Salesforce technologies and recommend platform improvements.
• Define enterprise architecture standards, integration patterns, and best practices.
• Ensure data governance, security, compliance, and data quality across Salesforce.
• Collaborate with stakeholders to translate requirements into scalable designs.
• Design and implement complex Salesforce solutions involving APIs and integrations.
• Provide technical leadership to development, administration, and project teams.

Skills

Sales Cloud

Service Cloud

Marketing Cloud

Experience Cloud

Einstein AI

Generative AI

Architecture & Design

Data Migration

Integration

Team Leadership

Implementation

Tools

APIs

Middleware

Third-party Integrations

Job description

Job Description

Salesforce Architect

Must Have Technical/Functional Skills

• Sales, service cloud is the primary skill, relevant architect level certifications required
• hands on solution building, clear technology know how, deep expertise on customization vs OOB is needed
• Marketing cloud experience is also required – need to know architecture, features, OOB capabilities, product gaps
• Basic working knowledge of Experience Cloud (Community Cloud) is preferred.
• Hands on experience with Gen AI solutions and architectures required
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
• working knowledge in data migration and integration
• Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)
• Strategy and roadmap building for salesforce features, functionalities and future releases

Roles & Responsibilities

• Lead the design and architecture of Salesforce solutions primarily in Sales Cloud and Service Cloud and secondary should be marketing cloud, ensuring scalability, security, and performance.
• Drive adoption of Salesforce AI capabilities, including Einstein AI, Agentforce, predictive analytics, generative AI, and intelligent automation.
• Evaluate emerging Salesforce technologies, AI innovations, and industry trends to recommend continuous platform improvements.
• Define enterprise-wide Salesforce architecture standards, integration patterns, and best practices aligned with business objectives.
• Ensure data governance, security, compliance, and data quality standards across Salesforce platforms and integrated systems.
• Collaborate with business stakeholders to translate requirements into scalable Salesforce architecture and solution designs.
• Design and implement complex Salesforce solutions involving custom development, APIs, middleware, and third-party integrations.
• Provide technical leadership and guidance to development, administration, and project teams throughout the project lifecycle.

Salary Range- $125,000-$170,000 a year