Salesforce Cloud Solutions Architect

Valiant Technologies LLC; Needham (MA); On-site; USD 82,000 - 117,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud across North America and EMEA. You will drive global customer care operations, with hands-on development in Apex, LWC, and Flow, and leadership of technical teams.

The ideal candidate will have enterprise architecture experience, strong security awareness, and a track record delivering scalable Salesforce Service Cloud solutions in

Qualifications

• Experience with Salesforce Service Cloud architecture and implementation.
• Hands-on development with Apex, LWC, and Salesforce Flow.
• Strong understanding of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.

Responsibilities

• Lead technical architecture and strategy for Salesforce Service Cloud deployments.
• Drive global customer care operations across NA and EMEA.
• Mentor engineers and manage SI/contractor delivery.

Skills

Salesforce Service Cloud

Apex & LWC

Salesforce Flow

Case Management

Omni-Channel Routing

Experience Cloud

Digital Engagement

REST APIs

Platform Events

Queueable / Batch Apex

Change Data Capture

OIC Middleware

Security & Gov Limits

DevOps & Copado

Team Leadership

Tools

OIC Middleware

Copado

CI/CD tooling

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: Salesforce Cloud Solutions Architect

Location: Needham, MA

Duration: 10 Months + Extension

Bill Rate: $72 /hour

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

JOB DESCRIPTION:

We are looking for an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, driving global customer care operations across North America and EMEA.

The ideal candidate will have strong hands-on technical expertise, enterprise architecture experience, and proven leadership skills in designing and scaling Salesforce Service Cloud solutions.

Key Skills & Requirements:

• Strong expertise in Salesforce Service Cloud Architecture.
• Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
• Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
• Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
• Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
• Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
• Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
• Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
• Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
• Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.

Preferred Qualifications:

• Salesforce Service Cloud Consultant Certification.
• Salesforce Platform Developer II or Architect Certifications.
• Experience with multi-region/multi-country Salesforce implementations.
• Experience integrating CCaaS/Telephony platforms with Salesforce Service Cloud.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.