Salesforce Cloud Solutions Architect

Robotics Technologies LLC; Needham (MA); On-site; USD 84,000 - 114,000; Full time

Job summary

Robotics Technologies LLC is seeking a Salesforce Cloud Solutions Architect to lead the technical architecture for Salesforce Service Cloud across North America and EMEA. The role requires hands-on expertise in Apex, LWC, Flow, and integration patterns, plus enterprise architecture leadership.

You will drive design decisions, mentor engineers, and collaborate with business units to deliver scalable, secure cloud solutions at pace in a global environment.

Qualifications

• Expertise in Salesforce Service Cloud architecture and solution design.
• Hands-on development with Apex, LWC, and Salesforce Flow.
• Strong understanding of case management, omni-channel routing, Email-to-Case, entitlements and milestones.

Responsibilities

• Lead end-to-end Salesforce Service Cloud architecture across NA and EMEA.
• Mentor engineers and manage SI/contractor delivery teams.
• Drive secure, scalable integration patterns leveraging REST APIs and Platform Events.

Skills

Salesforce Service Cloud

Apex

Lightning Web Components

Salesforce Flow

Case Management

Omni-Channel Routing

Email-to-Case

Entitlements & Milestones

Experience Cloud

Digital Engagement

REST APIs

Platform Events

Queueable

Batch Apex

Change Data Capture

Oracle Integration Cloud

Salesforce Security Model

Governor Limits

Large Data Volumes

Salesforce DevOps

CI/CD

Copado

Release Management

Team Leadership

Mentoring Engineers

SI/Contractor Delivery

Agentforce

Einstein Trust Layer

AI-assisted development tools

Education

Salesforce Service Cloud Consultant Certification

Salesforce Platform Developer II

Salesforce Architect Certifications

Multi-region Salesforce deployments (preferred)

CCaaS/Telephony integration experience (preferred)

Tools

Oracle Integration Cloud

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: Salesforce Cloud Solutions Architect

Location: Needham, MA

Duration: 10 Months + Extension

Bill Rate: $72 /hour

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

JOB DESCRIPTION:

We are looking for an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, driving global customer care operations across North America and EMEA.

The ideal candidate will have strong hands-on technical expertise, enterprise architecture experience, and proven leadership skills in designing and scaling Salesforce Service Cloud solutions.

Key Skills & Requirements:

• Strong expertise in Salesforce Service Cloud Architecture.
• Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
• Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
• Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
• Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
• Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
• Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
• Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
• Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
• Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.

Preferred Qualifications:

• Salesforce Service Cloud Consultant Certification.
• Salesforce Platform Developer II or Architect Certifications.
• Experience with multi-region/multi-country Salesforce implementations.
• Experience integrating CCaaS/Telephony platforms with Salesforce Service Cloud.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.