Salesforce Cloud Solutions Architect

Ethereum Technologies; Needham (MA); On-site; USD 82,000 - 117,000; Full time

Job summary

Ethereum Technologies is seeking an experienced Salesforce Cloud Solutions Architect to lead the architecture and strategy for Salesforce Service Cloud across North America and Europe, ensuring scalable, secure, and efficient customer care operations. You will bring hands-on expertise in Apex, LWC, and Flow, and you will mentor engineers while coordinating SI/contractor delivery.

The role requires enterprise architecture experience, strong governance of data volumes and security, and a track

Qualifications

• 5+ years of Salesforce architecture experience.
• Hands-on development and design of Service Cloud solutions.
• Experience leading technical teams and delivering via SI/contractors.

Responsibilities

• Lead Salesforce Service Cloud architecture and strategy for North America and EMEA.
• Drive global customer care operations and scalable solutions.
• Mentor engineers and manage SI/contractor delivery teams.

Skills

Salesforce Service Cloud Architecture

Apex

Lightning Web Components (LWC)

Salesforce Flow

Case Management

Omni-Channel Routing

Email-to-Case

Entitlements & Milestones

Experience Cloud

Digital Engagement (In-App/Web)

REST APIs

Platform Events

Queueable

Batch Apex

Change Data Capture

Salesforce Security Model & Governor?

Large Data Volumes

Salesforce DevOps & CI/CD

Copado

Release Management

Leadership & Mentoring

SI/Contractor Delivery Management

Agentforce

Einstein Trust Layer

AI-assisted development tools

Tools

Oracle Integration Cloud (OIC)

Copado

CI/CD tooling

Release Management tooling

REST API tooling

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: Salesforce Cloud Solutions Architect

Location: Needham, MA

Duration: 10 Months + Extension

Bill Rate: $72 /hour

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD

JOB DESCRIPTION:

We are looking for an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, driving global customer care operations across North America and EMEA.

The ideal candidate will have strong hands-on technical expertise, enterprise architecture experience, and proven leadership skills in designing and scaling Salesforce Service Cloud solutions.

Key Skills & Requirements:

• Strong expertise in Salesforce Service Cloud Architecture.
• Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
• Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
• Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
• Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
• Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
• Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
• Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
• Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
• Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.

Preferred Qualifications:

• Salesforce Service Cloud Consultant Certification.
• Salesforce Platform Developer II or Architect Certifications.
• Experience with multi-region/multi-country Salesforce implementations.
• Experience integrating CCaaS/Telephony platforms with Salesforce Service Cloud.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.