Salesforce Change & Training Architect

TransUnion LLC; City of White Plains (NY); Híbrido; USD 72.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with employer match

Tuition reimbursement

Paid time off

Descripción de la vacante

TransUnion LLC is seeking a Change Management Professional to drive training design and adoption for global operations initiatives. You will translate system and process changes into practical enablement plans, develop readiness approaches, and deliver engaging training across live, virtual, and on-demand formats.

You will collaborate with leaders and partners to align messaging, training, and rollout strategies, while maintaining an up-to-date training catalog and providing coaching to

Formación

• Four or more years of experience in change management, training delivery, enablement, or related discipline with experience supporting business process or tech transformation.
• Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks.
• Strong business process knowledge with ability to translate detailed operational changes into clear, role-based training.
• Experience delivering training across live, virtual, on-demand, or blended formats for diverse stakeholders.
• Strong project management, facilitation, presentation, and organizational skills; able to manage multiple priorities independently.

Responsabilidades

• Conduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes.
• Translate Salesforce, business processes, and system changes into practical training and enablement plans for successful adoption.
• Develop and execute change readiness approaches with readiness criteria, checkpoints, and reinforcement aligned with milestones.
• Define role-based training strategies for large-scale initiatives, including audiences, delivery methods, environments, materials, and knowledge checks.
• Deliver engaging training through live, virtual, on-demand, and blended formats with hands-on learning.
• Partner with leaders, partners, communications, and implementation teams to align messaging, training, and enablement.
• Develop microlearning, self-paced content, onboarding resources, refreshers, and just-in-time learning for Salesforce enhancements.
• Maintain and update the training catalog reflecting evolving capabilities and user needs.
• Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working.
• Evaluate training effectiveness, readiness, and adoption feedback to identify risks and improvements.

Conocimientos

Change management

Training delivery

Stakeholder analysis

Project management

Facilitation

Communication

Salesforce

Microsoft Office

AI productivity tools

Educación

Bachelor's degree in education, business, instructional design, or related field

Herramientas

Salesforce

Prosci

ADKAR

Microsoft Office

Descripción del empleo

TransUnion LLC is seeking a Change Management Professional to drive training design and adoption for global operations initiatives. You will translate system and process changes into practical enablement plans, develop readiness approaches, and deliver engaging training across live, virtual, and on-demand formats.

You will collaborate with leaders and partners to align messaging, training, and rollout strategies, while maintaining an up-to-date training catalog and providing coaching to