Salesforce Business Systems Analyst — Shape CRM

P2PSoftTek Inc; California; On-site; USD 110,000 - 140,000; Full time

Job summary

First Roles in Alameda, CA is seeking an experienced Salesforce Business Systems Analyst to gather business requirements, analyze processes, and translate them into Salesforce solutions. The role collaborates with stakeholders, product owners, and technical teams to deliver effective CRM improvements.

You will prepare functional specs, user stories, acceptance criteria, support UAT, and coordinate with developers and admins to ensure successful releases.

Qualifications

• Experience as SFDC BSA or Salesforce Business Analyst.
• Functional knowledge of Salesforce CRM and processes.
• Ability to gather requirements, map processes, and document.

Responsibilities

• Gather requirements and prepare functional specifications, user stories, and acceptance criteria.
• Analyze business processes and identify opportunities for Salesforce improvements.
• Collaborate with Salesforce developers and administrators on solution delivery.
• Support Salesforce configuration requirements, functional testing, UAT, and defect resolution.
• Prepare process flows, documentation, and business requirement documents.
• Coordinate with stakeholders to support releases and successful implementation.

Skills

SFDC BSA

Salesforce knowledge

Requirements gathering

User stories & UAT

Stakeholder management

Tools

Salesforce

Job description

First Roles in Alameda, CA is seeking an experienced Salesforce Business Systems Analyst to gather business requirements, analyze processes, and translate them into Salesforce solutions. The role collaborates with stakeholders, product owners, and technical teams to deliver effective CRM improvements.

You will prepare functional specs, user stories, acceptance criteria, support UAT, and coordinate with developers and admins to ensure successful releases.