Salesforce Business Systems Analyst (PEM/Chrm)

DynPro Inc.; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking a Salesforce Business Systems Analyst to support an enterprise transformation focused on Market Development Funds and Indirect Rebate processes. The role acts as a liaison between business stakeholders and the implementation team, driving execution across testing, documentation, and user adoption. Applicants should have 5+ years of experience, a strong understanding of Salesforce, and excellent communication skills. This position offers a unique opportunity to be pivotal in a critical project involving Salesforce technologies.

Qualifications

• 5+ years of experience as a Salesforce Business Analyst or Business Systems Analyst.
• Strong understanding of Salesforce capabilities and data models.
• Proven experience leading structured testing cycles.

Responsibilities

• Partner with stakeholders to support Salesforce implementation.
• Lead and execute testing and defect triage activities.
• Develop and maintain functional documentation and user guides.
• Support change management through training delivery.

Skills

Salesforce Business Analyst / Business Systems Analyst

Testing cycles management

Documentation skills

Communication skills

Stakeholder management

Tools

Salesforce

Salesforce PEM

Salesforce ChRM

Job description

We are seeking a Salesforce Business Systems Analyst (BSA) to support an in-flight enterprise transformation focused on Market Development Funds (MDF) and Indirect Rebate processes. This initiative is being delivered on Salesforce using Partner Experience Management (PEM) and Channel Revenue Management (ChRM), in partnership with a global system integrator.

This role sits at the intersection of business, technology, and delivery. You will act as a key liaison between internal business stakeholders, the system integrator’s implementation team, and end users—driving execution across testing, documentation, training, and user adoption.

Key Responsibilities

• Partner with business stakeholders and a global system integrator to support Salesforce PEM/ChRM implementation
• Lead and execute SIT, UAT, regression testing, and defect triage activities
• Develop and maintain functional documentation, process flows, and user guides
• Support change management through training content creation and delivery
• Facilitate cross-functional alignment on requirements, test scenarios, and acceptance criteria
• Assist with go-live readiness, cutover activities, and post-deployment stabilization
• Ensure solutions align with MDF, rebate, and partner incentive business processes

Required Qualifications

• 5+ years of experience as a Salesforce Business Analyst / Business Systems Analyst
• Strong understanding of Salesforce capabilities, data models, and functional configuration
• Proven experience leading structured testing cycles and managing defects
• Excellent documentation, communication, and stakeholder management skills

Preferred Qualifications

• Experience with MDF, rebates, partner incentives, or channel programs
• Hands-on familiarity with Salesforce PEM and/or ChRM
• Experience working with or alongside a global system integrator
• Background in high-tech, semiconductor, or partner-driven ecosystems