Salesforce Business Systems Analyst

Eliassen Group; Maryland Heights (MO); Hybrid; Confidential; Full time

Job summary

Eliassen Group seeks a Business Systems Analyst to support Salesforce-driven field operations and workforce management initiatives for the Tech Mobile domain in Maryland Heights, MO.

The role shapes early-stage requests, defines measurable value, and translates operational needs into clear requirements for enhancements to a field-technician application integrating with a Salesforce-based workforce management platform.

Qualifications

• 5 to 10 years in Business Analysis, Product Management, or a related analytical discipline.
• Field-operations workforce management experience strongly preferred.
• Hands-on exposure to field WFM platforms (Salesforce Field Service, Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, Skedulo) or comparable dispatch engines.

Responsibilities

• Partner with Product Management to assess and shape incoming feature requests and define scope prior to delivery intake.
• Articulate business value, impacted users, problem statements, and alignment with product strategy for each proposed feature.
• Define success metrics and measurable outcomes; collaborate with analytics partners to enable dashboards and reporting.
• Maintain continuity of the value story from intake through delivery, ensuring teams understand the why and validation approach.
• Elicit, document, and manage requirements for enhancements to a field-technician application integrating with Salesforce-based workforce management.
• Translate operational workflows into functional and non-functional requirements, user stories, and acceptance criteria.
• Support cross-functional stakeholders through backlog refinement, prioritization, and release readiness.

Skills

Business analysis

Product management

Field operations

Tools

Salesforce Field Service

Oracle Field Service

ClickSoftware

ServiceNow FSM

SAP FSM

Microsoft Dynamics 365 Field Service

IFS/Clevest

ServicePower

Skedulo

Job description

Description:

Hybrid 4 onsite in Maryland Heights, MO

Our client seeks a Business Systems Analyst to support Salesforce-driven field operations and workforce management initiatives for the Tech Mobile domain. The role shall shape early-stage requests, define measurable value, and translate operational needs into clear requirements for enhancements to a field-technician application integrating with a Salesforce-based workforce management platform. The position values hands-on experience with field-operations workforce management capabilities including technician scheduling, routing optimization, appointment and capacity planning, geofenced arrival, and skill-based matching.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50.00 to $57.00/hr. w2

Responsibilities:

• Partner with Product Management to assess and shape incoming feature requests and define scope prior to delivery intake.
• Articulate business value, impacted users, problem statements, and alignment with product strategy for each proposed feature.
• Define success metrics and measurable outcomes. Collaborate with analytics partners to enable dashboards and reporting.
• Maintain continuity of the value story from intake through delivery, ensuring teams understand the why and validation approach.
• Elicit, document, and manage requirements for enhancements to a field-technician application integrating with Salesforce-based workforce management.
• Translate operational workflows into functional and non-functional requirements, user stories, and acceptance criteria.
• Support cross-functional stakeholders through backlog refinement, prioritization, and release readiness.

Experience Requirements:

• 5 to 10 years in Business Analysis, Product Management, or a related analytical discipline.
• Field-operations workforce management experience strongly preferred, including technician scheduling, geographic route optimization, appointment and capacity planning, geofenced arrival, and skill or qualification matching.
• Hands-on exposure to one or more field WFM platforms such as Salesforce Field Service, Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, Skedulo, or comparable dispatch and scheduling engines. Proprietary operator platforms in telecom, cable, or utilities are acceptable.
• Demonstrated ability to shape ambiguous requests into well-defined features with measurable outcomes.
• Ability to translate technical and operational details into business-language justifications.
• Experience collaborating with analytics teams to implement success metrics and reporting.
• Contact-center WFM experience alone does not meet the field-operations requirement.