Salesforce Business Analyst & Project Lead

Dealer Tire; Cleveland (OH); On-site; USD 81,000 - 106,000; Full time

Job summary

Dealer Tire is seeking a Business Analyst - Salesforce to analyze business processes, document requirements, and support IT projects with a Salesforce focus. The role combines business analysis with project coordination to ensure timely, quality deliverables.

You will work with users to refine processes, perform UAT, and help drive improvements across systems and workflows in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• Experience with Salesforce and other web technology.
• Familiarity with Agile methodologies.
• Minimum 3–5 years Salesforce business analysis experience.
• Project Lead / Project Management experience preferred.
• Strong communication skills to multiple levels of the organization.
• Microsoft Excel, Word, Project, Visio.
• Jira / Atlassian / Confluence experience a plus.

Responsibilities

• Lead business and system analysis for Salesforce and related processes.
• Define and validate requirements for IT projects and deliverables.
• Document and model current and proposed business processes and data.
• Communicate progress with customers and IT management, and enforce standards.
• Create project timelines, milestones, and roadmaps; manage scope and changes.
• Coordinate testing: UAT objectives, test plans, and acceptance criteria.

Skills

Salesforce

Agile

Communication

Leadership

Education

Bachelor’s degree

Tools

Jira

Confluence

MS Excel

MS Word

MS Project

Visio

Job description

Dealer Tire is seeking a Business Analyst - Salesforce to analyze business processes, document requirements, and support IT projects with a Salesforce focus. The role combines business analysis with project coordination to ensure timely, quality deliverables.

You will work with users to refine processes, perform UAT, and help drive improvements across systems and workflows in a fast-paced environment.