Salesforce business analyst in CRM

Deutsche Telekom; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Deutsche Telekom ищет специалиста по Salesforce Sales Cloud в структуре T Hub Poland для оптимизации платформы под бизнес-требования и сопровождения проектов в группе DTG.

Кандидат будет разбирать пользовательские истории, взаимодействовать с заинтересованными лицами и обеспечивать соответствие решений бизнес-целям, разрабатывать отчеты и дашборды для поддержки управленческих решений.

Qualifikationen

• Опыт не менее 3 лет на аналогичной должности.
• Глубокое понимание возможностей Salesforce, включая конфигурацию, настройку и интеграцию.
• Опыт разработки и управления пользовательскими историями и требованиями.
• Отличные аналитические навыки.
• Эффективные коммуникативные способности и управление стейкхолдерами.
• Плюсом сертификации Salesforce (Sales Cloud Consultant).

Aufgaben

• Оптимизация Salesforce Sales Cloud под бизнес-требования.
• Понимание и решение бизнес-проблем.
• Сбор требований и разработка пользовательских историй.
• Работа с заинтересованными сторонами для определения бизнес-проблем.
• Анализ пробелов и возможностей для улучшения Salesforce Sales Cloud.
• Контроль реализации и коммуникация с участниками проекта.

Kenntnisse

Business Analysis

User story writing

Requirements gathering

Stakeholder management

Problem solving

Tools

Salesforce

Jobbeschreibung

Описание:

T Hub Poland is a dynamic, forward-looking department within T-Mobile Poland, where technology matters! It is a place where the best talent comes together to develop, prototype and implement innovative solutions in international projects for the Deutsche Telekom Group.

Задачи:

You optimize our Salesforce Sales Cloud platform to meet business requirements. You are responsible for understanding and solving business problems. Deep dive into user stories and monitor implementation from a business perspective. Collaborate with stakeholders to understand and define business problems. Conduct thorough analyses to identify gaps and opportunities for improvement within the Salesforce Sales Cloud platform. Engage with users to gather detailed requirements and develop comprehensive user stories. Translate business requirements into technical requirements and actionable plans. Monitor the implementation of Salesforce Sales Cloud solutions and ensure alignment with business goals. Work closely with developers, administrators and other team members to ensure successful project delivery. Maintain effective communication with stakeholders throughout the project lifecycle. Provide regular updates and gather feedback to ensure that solutions meet business requirements. Develop and maintain reports, dashboards and analyses to support business decision-making.

Требования:

At least 3 years of experience in comparable positions. Sound understanding of Salesforce platform capabilities, including configuration, customization and integration management. Proven experience in developing and managing user stories and business requirements. Excellent analytical and problem-solving skills. Effective communication and stakeholder management skills. Ability to work independently and as part of a team. Будет плюсом: Salesforce certifications (e.g. Salesforce Certified Sales Cloud Consultant) are an advantage

Условия:

Working at T Hub offers you a unique and highly rewarding experience in the IT market. As a leading company in the telecommunications industry, we offer you not only a platform to refine your technical skills, but also empower you to be a catalyst for innovation. You will have the opportunity to work at the forefront of modern technologies, from 5G and IoT to AI, and shape the future of connectivity. Employment contract.