Salesforce Business Analyst — Agile, Data & Process

Ethereum Technologies LLC; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company based in Detroit is seeking a skilled Business Analyst to gather and document business requirements from stakeholders through workshops and meetings. The ideal candidate will have in-depth knowledge of the Salesforce platform, particularly in Sales Cloud and Service Cloud. Key responsibilities include creating user stories, acceptance criteria, and technical specifications. Excellent communication and critical thinking skills are essential for success in this role.

Qualifications

• Deep understanding of Sales Cloud, Service Cloud, Experience Cloud, CPQ and declarative tools.
• Familiarity with integrations, data migration, and system architecture.
• Ability to create user stories, acceptance criteria, and process maps.

Responsibilities

• Gather and analyze business needs from stakeholders.
• Document requirements through business requirements documents (BRDs).
• Develop training materials and test scripts.

Skills

Salesforce Platform knowledge

Requirements engineering

Process modeling (UML)

Agile/Scrum

Critical thinking

Excellent communication

Job description

A technology company based in Detroit is seeking a skilled Business Analyst to gather and document business requirements from stakeholders through workshops and meetings. The ideal candidate will have in-depth knowledge of the Salesforce platform, particularly in Sales Cloud and Service Cloud. Key responsibilities include creating user stories, acceptance criteria, and technical specifications. Excellent communication and critical thinking skills are essential for success in this role.