Salesforce Delivery Analyst & Agile Connector

Pearson; Durham (NC); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading educational technology company is looking for a Salesforce Business Analyst to connect business stakeholders with a global Salesforce team. This role involves managing backlogs, facilitating Agile ceremonies, and translating business requirements into user stories. The ideal candidate has Salesforce experience, strong communication skills, and the ability to work across time zones. The company offers a dynamic environment where partners feel informed and engaged in delivery processes.

Qualifications

• Hands-on experience with Salesforce CRM in an analyst, admin, or product owner capacity.
• Experience facilitating sprint ceremonies and working within scrum or kanban frameworks.
• Proficient in managing backlogs and tickets in Azure DevOps, Jira, and/or ServiceNow.
• Proven ability to write high-quality Agile user stories with clear, testable acceptance criteria.
• Experience working with globally distributed teams, particularly US/India models.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Ability to document and standardize workflows that scale across teams.

Responsibilities

• Own backlog and ticket management across various platforms.
• Enforce ticket hygiene standards and maintain a source of truth for work status.
• Partner with stakeholders to elicit and validate requirements.
• Translate business needs into clear user stories for the engineering team.
• Facilitate Agile ceremonies and ensure team focus.
• Produce documentation to keep all regions aligned.
• Build relationships with stakeholders and provide summary reports.
• Proactively manage blockers and dependencies.

Skills

Salesforce CRM experience

Agile delivery experience

Backlog and ticket management

Strong communication skills

Cross-timezone collaboration

Education

Salesforce Administrator or Business Analyst certification

Scrum Master certification

Tools

Azure DevOps (ADO)

Jira

ServiceNow

Job description

A leading educational technology company is looking for a Salesforce Business Analyst to connect business stakeholders with a global Salesforce team. This role involves managing backlogs, facilitating Agile ceremonies, and translating business requirements into user stories. The ideal candidate has Salesforce experience, strong communication skills, and the ability to work across time zones. The company offers a dynamic environment where partners feel informed and engaged in delivery processes.