Salesforce Business Analyst

Cognizant; Washington (District of Columbia); Hybrid; USD 83,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Salesforce Business Analyst to translate banking and financial services requirements into scalable Salesforce FSC solutions. You will work with stakeholders, product owners, and delivery teams to drive successful program outcomes, documenting requirements and shaping the backlog.

In this hybrid role, onsite presence in Washington, DC is required. You will facilitate workshops, define user stories and functional specs, and ensure solutions meet business needs while aligning

Qualifications

• 6–10 years of Business Systems Analyst experience.
• Salesforce Financial Services Cloud (FSC) experience.
• Banking or Financial Services industry experience.
• Strong requirements gathering, process mapping, and Agile methodology experience.
• Experience creating user stories and functional specifications with strong stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements for FSC implementations.
• Define user stories, business processes, and functional specifications.
• Support backlog grooming, sprint planning, UAT, and production readiness activities.
• Facilitate workshops and requirements discovery sessions.
• Collaborate with stakeholders to ensure business needs are effectively translated into Salesforce solutions.

Skills

Business analysis

Requirements gathering

Agile methodologies

Stakeholder management

User stories & functional specs

Salesforce FSC

Tools

Jira

Omnistudio

Agentforce

Job description

As a Salesforce Business Analyst, you will make an impact by translating banking and financial services requirements into scalable Salesforce FSC solutions. You will work closely with stakeholders, product owners, and delivery teams to drive successful program outcomes.

In This Role, You Will

• Gather, analyze, and document business requirements for FSC implementations.
• Define user stories, business processes, and functional specifications.
• Support backlog grooming, sprint planning, UAT, and production readiness activities.
• Facilitate workshops and requirements discovery sessions.
• Collaborate with stakeholders to ensure business needs are effectively translated into Salesforce solutions.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring onsite presence in Washington, DC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• 6-10 years of Business Systems Analyst experience.
• Salesforce Financial Services Cloud (FSC) experience.
• Banking or Financial Services industry experience.
• Strong requirements gathering, process mapping, and Agile methodology experience.
• Experience creating user stories and functional specifications with strong stakeholder management skills.

These will help you stand out

• Salesforce Administrator Certification.
• Experience using Jira and Agile delivery tools.
• Exposure to Wealth Management, Retail Banking, or Commercial Banking programs.
• Knowledge of Client Onboarding and KYC/AML processes.
• Experience with Omnistudio, Agentforce, and AI-enabled Salesforce capabilities.

Applications will be accepted until 9/20/2026.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary And Other Compensation

The annual salary for this position is between $83,000p.a - $125,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant Offers The Following Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.