Salesforce Business Analyst

Cognizant Technology Solutions; Washington (District of Columbia); Hybrid; USD 83,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Holidays

Paid Time Off

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions is seeking a Salesforce Business Analyst to translate banking and financial services requirements into scalable FSC solutions. You will collaborate with stakeholders, product owners, and delivery teams to drive successful program outcomes.

This hybrid role requires onsite presence in Washington, DC, with flexible work arrangements and wellbeing programs. You will gather, document, and define user stories, processes, and specs, supporting backlog grooming and UAT.

Qualifications

• 6-10 years of Business Systems Analyst experience.
• Salesforce Financial Services Cloud (FSC) experience.
• Banking or Financial Services industry experience.
• Strong requirements gathering, process mapping, and Agile methodology experience.
• Experience creating user stories and functional specifications with strong stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements for FSC implementations.
• Define user stories, business processes, and functional specifications.
• Support backlog grooming, sprint planning, UAT, and production readiness activities.
• Facilitate workshops and requirements discovery sessions.
• Collaborate with stakeholders to ensure business needs are translated into Salesforce solutions.

Skills

Business Systems Analyst

Salesforce FSC experience

Requirements gathering

Agile methodology

Stakeholder management

Education

Salesforce Administrator Certification

Tools

Jira

Omnistudio

Agentforce

Job description

Salesforce Business Analyst

As a Salesforce Business Analyst, you will make an impact by translating banking and financial services requirements into scalable Salesforce FSC solutions. You will work closely with stakeholders, product owners, and delivery teams to drive successful program outcomes.

In this role, you will:

• Gather, analyze, and document business requirements for FSC implementations.
• Define user stories, business processes, and functional specifications.
• Support backlog grooming, sprint planning, UAT, and production readiness activities.
• Facilitate workshops and requirements discovery sessions.
• Collaborate with stakeholders to ensure business needs are effectively translated into Salesforce solutions.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring onsite presence in Washington, DC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• 6-10 years of Business Systems Analyst experience.
• Salesforce Financial Services Cloud (FSC) experience.
• Banking or Financial Services industry experience.
• Strong requirements gathering, process mapping, and Agile methodology experience.
• Experience creating user stories and functional specifications with strong stakeholder management skills.

These will help you stand out

• Salesforce Administrator Certification.
• Experience using Jira and Agile delivery tools.
• Exposure to Wealth Management, Retail Banking, or Commercial Banking programs.
• Knowledge of Client Onboarding and KYC/AML processes.
• Experience with Omnistudio, Agentforce, and AI-enabled Salesforce capabilities.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $83,000p.a - $125,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.