Salesforce Business Analyst

Sliick; United States; Remote; USD 68,000 - 102,000; Full time

Job summary

Sliick seeks a Salesforce Business Analyst to translate client and end-user needs into actionable Salesforce requirements from discovery through launch. You will map processes, shape user stories, test solutions, support acceptance, and drive adoption while exploring practical AI-enabled approaches.

This full-time, fully remote role supports teams from Australia or the Philippines. You will facilitate workshops, write test scenarios, validate solutions with UAT, and help users adapt to new ways

Qualifications

• Business analysis experience on technology projects from discovery through go-live.
• Confidence facilitating workshops and eliciting needs from stakeholders at different levels.
• Solid understanding of Salesforce capabilities and standard platform functionality.
• Experience writing test scenarios, validating solutions and supporting UAT.
• Experience helping users through change, including preparing training materials and running sessions.

Responsibilities

• Plan and facilitate discovery workshops with client stakeholders and end users.
• Map current and future processes, identify needs, and gather requirements from the people who will use the system.
• Convert findings into user stories, acceptance criteria and process maps for architects and developers.
• Write test scenarios, test the solution against requirements, and prepare and support user acceptance testing.
• Track UAT issues and help clients reach sign-off; support change planning and explain what is changing.
• Develop training materials and deliver sessions, while using AI tools to improve analysis work.

Skills

Business analysis

Salesforce knowledge

Workshop facilitation

UAT testing

Change management

Tools

Jira

Azure DevOps

Lucidchart

Miro

Job description

Role overview

Translate client and end-user needs into Salesforce requirements that delivery teams can build and validate. The role spans discovery through launch: you will map processes, shape user stories, test solutions, support acceptance and help people adopt new ways of working, while exploring practical uses of AI in business analysis.

Responsibilities

• Plan and facilitate discovery workshops with client stakeholders and end users.
• Map current and future processes, identify underlying needs, and gather requirements from the people who will use the system.
• Convert findings into user stories, acceptance criteria and process maps for architects and developers.
• Write test scenarios, test the solution against requirements, and prepare and support user acceptance testing.
• Track UAT issues and help clients reach sign-off; support change planning and explain what is changing.
• Develop training materials and deliver sessions, while using AI tools to improve analysis work.

Requirements

• Business analysis experience on technology projects from discovery through go-live.
• Confidence facilitating workshops and eliciting needs from stakeholders at different levels.
• Solid understanding of Salesforce capabilities and standard platform functionality.
• Experience writing test scenarios, validating solutions and supporting UAT.
• Experience helping users through change, including preparing training materials and running sessions.
• Based in Australia or the Philippines with existing work authorization; visa sponsorship is unavailable.

Nice to have

• Salesforce configuration experience, such as setting up flows, fields or page layouts.
• Salesforce Business Analyst or Administrator certification.
• Consultancy or professional services experience.
• Familiarity with Jira, Azure DevOps, Lucidchart, Miro or similar tools.

Benefits and work setup

Full-time remote work from Australia or the Philippines. You will work closely with a Certified Technical Architect, contribute directly in a small team, and help shape how AI supports Salesforce business analysis.