Salesforce Business Analyst

S R INTERNATIONAL INC; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

State of Arizona - AZDES is seeking a Salesforce Business Analyst to bridge the gap between business units and IT. You will translate requirements into functional designs, document processes, and support Salesforce configuration and testing.

You will collaborate with cross-functional teams, apply Agile methods, and guide stakeholders through changes while ensuring timely delivery and alignment with business goals.

Qualifications

• Minimum 5 years as a Business Analyst, with at least 2 years in Salesforce projects.
• Proven ability to gather and document business and technical requirements.
• Strong knowledge of Salesforce Sales Cloud or Service Cloud and related modules.

Responsibilities

• Collaborate with business units to gather, analyze, and document requirements for Salesforce.
• Translate needs into functional specifications and work with developers to implement scalable solutions.
• Serve as liaison between IT and business stakeholders with effective communication.
• Perform gap analysis and identify process improvements using Salesforce capabilities.
• Support configuration and testing of Salesforce features like objects, workflows, and reports.

Skills

Salesforce

Business Analysis

Requirements Gathering

Agile (SCRUM/SAFe)

Cross-functional Collaboration

Communication

Tools

JIRA

Azure DevOps

Job description

Job Title: Salesforce Business Analyst

Job ID: 13172 Hybrid

Client: State of Arizona - AZDES

Local Only Candidates

Key Responsibilities

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
• Translate business needs into functional specifications and work with developers to implement scalable solutions.
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
• Develop and maintain detailed process flows, data maps, and documentation.
• Conduct user training sessions and support change management efforts.
• Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.

Required Skills

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce.
• Proven experience in gathering and documenting business and technical requirements.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
• Ability to work with cross-functional teams in a collaborative environment.
• Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
• Excellent communication, problem-solving, and analytical skills.

Preferred Qualifications

• Salesforce Administrator (ADM 201) or Business Analyst certification.
• Experience with data migration, integration tools, or Salesforce APIs.
• Knowledge of reporting and dashboard tools within Salesforce.