Salesforce Business Analyst

Tekgence Inc; Palo Alto (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Tekgence Inc. is seeking a Salesforce Business Analyst / Project Lead to drive end-to-end Salesforce initiatives in a fast-paced environment.

You will lead projects from planning through hypercare, gather stakeholder requirements, and coordinate across Sales Ops, Customer Success, Finance, Admins, Developers, and Architects, while managing Agile ceremonies and releases.

Qualifications

• Experience leading Salesforce projects from planning through hypercare.
• Ability to gather, analyze, and translate stakeholder requirements into deliverables.
• Strong understanding of Salesforce Clouds and CPQ configurations.

Responsibilities

• Lead Salesforce projects from planning through implementation and hypercare.
• Gather requirements and collaborate with Sales Ops, Customer Success, Finance, Admins, Developers, and Architects.
• Manage Agile ceremonies, project plans, risks, issues, change requests, and releases.
• Support production defect triage, enhancements, and release management.
• Apply knowledge of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and CPQ to project needs.

Skills

Stakeholder management

Agile delivery

End-to-end Salesforce projects

Requirements gathering

Tools

Sales Cloud

Service Cloud

Marketing Cloud

CPQ

Job description

We are looking for a Salesforce Business Analyst / Project Lead with strong experience managing end-to-end Salesforce projects, stakeholder requirements, Agile delivery, and post-go-live support.

Key Responsibilities:

• Lead Salesforce projects from planning through implementation and hypercare.
• Gather requirements and work with Sales Ops, Customer Success, Finance, Admins, Developers, and Architects.
• Manage Agile ceremonies, project plans, risks, issues, change requests, and releases.
• Support production defect triage, enhancements, and release management.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and CPQ.
• Experience with SaaS/recurring revenue processes, including amendments, upsells, downgrades, renewals, cancellations, and co-terming.