Salesforce Business Analyst

Talentify; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Mindlance is seeking a Senior Business Analyst to partner with MassDOT divisions to gather, analyze, and document business, functional, and technical requirements through stakeholder interviews and workshops.

You will lead requirements sessions, create user stories and use cases, translate needs into Salesforce solutions, and support UAT and data migration while ensuring ADA, security, and data privacy compliance.

Qualifications

• Bachelor's degree and 7 years of experience as a Business Analyst in government or public sector IT.
• Hands-on experience with Salesforce (configuration, reporting, workflows).
• Strong business process analysis and documentation skills.
• Experience in Agile or hybrid project environments.
• Excellent communication with non-technical stakeholders.

Responsibilities

• Collaborate with MassDOT divisions to gather, analyze, and document requirements through stakeholder interviews and discovery sessions.
• Lead requirements sessions with business users and cross-functional teams to identify needs and process improvements.
• Analyze transportation services, permitting, customer service, and operations to identify gaps and automation opportunities.
• Create and maintain user stories, use cases, and acceptance criteria.
• Facilitate backlog grooming with product owners and developers to prioritize enhancements for sprints.
• Work with Agile/Scrum teams to ensure alignment between business requirements and technical solutions.
• Translate requirements into Salesforce solutions including custom objects, flows, reports, dashboards, and automations.
• Ensure solutions comply with ADA, security policies, and data privacy requirements.
• Collaborate with developers and vendors on integrations and data migrations.
• Develop and execute UAT strategies, test plans, and defect tracking with business sign-off.
• Provide post-implementation support and training materials for MassDOT staff.
• Create dashboards, reports, and analytics to support monitoring and executive decision-making.
• Support data quality initiatives and data governance.

Skills

Business Analysis

Stakeholder Engagement

Requirements Gathering

User Stories / Use Cases

Education

Bachelor's degree in information systems, Business Administration, Public Administration, or related field

Tools

Salesforce

Job description

Key Responsibilities

• Collaborate with MassDOT divisions (e.g., Highway, Rail & Transit, RMV) to gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
• Lead requirements gathering sessions with business users, subject matter experts, and cross‑functional teams to identify business needs, pain points, process improvements, and system enhancement opportunities
• Analyze current processes related to transportation services, permitting, customer service, and internal operations to identify gaps, inefficiencies, and opportunities for automation and optimization
• Create and maintain user stories, process flows, user stories, use cases, and acceptance criteria
• Facilitate backlog grooming/refinement sessions with product owners, business stakeholders, developers, and QA teams to prioritize enhancements, clarify requirements, and ensure readiness for development sprints
• Work closely with Agile/Scrum teams during sprint planning, grooming, and review sessions to ensure alignment between business requirements and technical solutions
• Translate requirements into Salesforce solutions including custom objects, flows, validation rules, reports, dashboards, and workflow automations
• Ensure solutions comply with state regulations, accessibility standards (e.g., ADA), security policies, and data privacy requirements
• Work with developers, system administrators, architects, and third‑party vendors to implement system enhancements, integrations, and data migration activities
• Develop and execute User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios to validate business requirements and system functionality
• Coordinate and facilitate UAT sessions with end users and stakeholders, document defects/issues, track resolutions, and obtain business sign‑off prior to production deployment
• Provide post‑implementation support by troubleshooting issues, validating fixes, and ensuring successful adoption of new system functionality
• Develop user training materials, regression test suite, knowledge transfer documentation, and standard operating procedures (SOPs), and provide ongoing training and support to MassDOT staff
• Create dashboards, reports, and analytics to support operational monitoring, compliance tracking, and executive decision‑making
• Assist with data quality initiatives, master data management, system governance, and continuous process improvement efforts

Required Qualifications

• Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
• 7 years of experience as a Business Analyst, preferably in government or public sector IT
• Hands‑on experience with Salesforce (configuration, reporting, workflows)
• Strong understanding of business process analysis and documentation
• Experience working in Agile or hybrid project environments
• Excellent communication skills, especially with non‑technical stakeholders

Preferred Qualifications

• Salesforce certifications (e.g., Administrator, Business Analyst)
• Experience with government systems, public sector data, or transportation‑related services
• Familiarity with tools such as:
  • ADO
  • Jira
• Knowledge of integrations (APIs, middleware) and data governance practices
• Experience supporting accessibility compliance and public‑facing applications

Key Competencies

• Public sector awareness and accountability
• Stakeholder engagement across diverse departments
• Process improvement and service optimization
• Data analysis and reporting
• Regulatory and compliance sensitivity
• Clear documentation and communication

This position plays a critical role in improving how MassDOT delivers services to residents—enhancing transparency, efficiency, and responsiveness through modern CRM capabilities.

EEO:- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans