Salesforce Business Analyst

Capgemini; Atlanta (GA); On-site; USD 44,000 - 106,000; Full time

Job summary

Capgemini is seeking a Salesforce Business Analyst to join our DCX team in Atlanta. You will work with Product Owners to define requirements and analyze stories for Salesforce implementations, designing solutions, configuring Salesforce, and collaborating with testing teams to ensure successful delivery.

Responsibilities include user training support, data maintenance, managing roles and permissions, and monitoring production performance.

Qualifications

• 1-3 years of Salesforce BA or related experience.
• Strong communication and stakeholder management abilities.
• Experience translating business needs into Salesforce requirements.

Responsibilities

• Define and analyze requirements/stories for Salesforce implementations.
• Design Salesforce solutions that meet defined requirements.
• Configure Salesforce per the approved design.
• Test solutions with Product Owners and QA teams.
• Support training activities for end users and stakeholders.
• Manage Salesforce data, roles, and permissions.
• Monitor production performance and triage issues.
• Coordinate with Architects, Owners, and Project Managers.

Skills

Salesforce Admin cert

Sales Cloud

Service Cloud

Consulting skills

Job description

# Salesforce Business AnalystAtlantaApply for this job* Permanent* Experienced Professionals* SaaS Solutions* ID 531699-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## About the Job You're ConsideringWe are seeking a dedicated Salesforce Business Analyst to join our DCX team and help support enterprise level Salesforce implementations.We are seeking a dedicated Salesforce Business Analyst to join our DCX team and help support enterprise level Salesforce implementations.## Your Role• Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce• Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint• Design a solution to meet the defined requirements within Salesforce. Review that design with Product Owner(s) for confirmation• Configure the defined requirements within Salesforce • Working with the Product Owner(s) and testing team, test the solution within Salesforce• Support training activities executed by the business and Product Owner(s)• Deploy updated solutions to the environments (Dev, Test, and Production)• Perform data maintenance activities using Salesforce.com Data Loader• Manage Salesforce user roles and permissions• Monitor the Production Solution for errors and performance• Triage and resolve production support tickets for issues reported in the Salesforce Production solution• Manage the regular Salesforce upgrade process, including regression testing, potential remediation, and communications• Collaborate with the other roles involved, such as Product Owners, Architects, and Project Managers## Your Skills and Experience* Years of Experience: 1- 3* • Salesforce Administrator certification* • Relevant Salesforce Cloud certification(s) - Sales or Service Cloud* • Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.The base compensation range for this role in the posted location is: $43,984-$105,600.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law