Salesforce Business Administrator

iPEM Solutions; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

iPEM Solutions seeks an experienced Business Solution Analyst to support a large, complex Salesforce-based solution. The role translates business needs into clear requirements and supports analysis, validation, documentation, and issue resolution across Salesforce and Nintex DocGen in a remote setting.

Candidates should hold a Bachelor's degree in IT, 5+ years as a Business Solution Analyst, 3+ years on a large IT solution, at least 1 year on a State Benefits system with Salesforce/Nintex

Qualifications

• Bachelor's degree in IT related field.
• 5+ years of Full-Time Equivalent (FTE) experience as a Business Solution Analyst in IT projects.
• 3+ years of experience providing BA support for a large, complex technical solution.
• 1+ year of experience supporting a State Benefits system using Salesforce and Nintex DocGen.
• Primary liaison between client stakeholders and technical teams.
• Active Salesforce certification.

Responsibilities

• Translate business needs into clearly defined requirements and support analysis, validation, documentation, and resolution of application issues.
• Document and maintain process and application documentation for Salesforce applications, including use cases and reference guides.
• Collaborate with stakeholders to gather and analyze requirements and to validate proposed solutions.

Skills

Business Analysis

Salesforce

Nintex DocGen

Stakeholder communication

Data analysis

Education

Bachelor's degree in IT related field

Tools

Nintex DocGen

Job description

We are seeking an experienced Business Solution Analyst to support a large and complex technical solution within a Salesforce development environment. The ideal candidate will have strong Business Analysis experience, hands-on experience supporting a State Benefits system, and experience working with Salesforce and Nintex DocGen. The candidate will serve as a key liaison between business/client stakeholders and technical teams, helping translate business needs into clearly defined requirements and supporting the analysis, validation, documentation, and resolution of application-related issues.

1. Candidate must have Bachelor's degree in IT related field.
2. At least five (5) years of Full-Time Equivalent (FTE) experience working as a Business Solution Analyst, utilizing analytical methodologies and practices in support of IT projects.
3. At least three (3) years of experience providing Business Analyst support for a large, complex technical solution.
4. At least one (1) year of experience supporting a State Benefits system utilizing a Salesforce development environment using Nintex DocGen.
5. Served as the primary liaison between client stakeholders and technical teams.
6. Demonstrated strong communication skills to: Gather business and technical requirements; Document and analyze requirements; Validate requirements and proposed solutions; Perform data analysis; Identify, analyze, and address application problems and issues related to Salesforce applications.
7. Documentation - Collaborated with business and IT stakeholders to develop and maintain process and application documentation for Salesforce applications, including: Use cases, applications,. Detailed solution/design documentation, Workflow diagrams, Reference guides, User manuals.
8. Candidate must possess at least one currently active Salesforce certification.

This is a remote position.

Compensation: $40.00 - $40.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

ABOUT US

Technical Experience

We are well-versed in a variety of operating systems, networks, and databases. We work with just about any technology that all businesses would encounter. We use our expertise to help our customers.