Salesforce & Amazon Connect Consultant (Fractional)

TechRuiter; Northern (KY); On-site; USD 96,000 - 193,000; Part time

Job summary

Zohorecruit is seeking a Salesforce & Amazon Connect Consultant for a fractional, contract engagement. The role focuses on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance contact center operations and agent experience.

You will lead architecture, configuration, and development efforts, working up to 20 hours weekly, with a total of about 160 hours across 2 to 2.5 months. This remote role requires proven Salesforce and Amazon Connect expertise.

Qualifications

• Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.

Responsibilities

• Architecture & Configuration: Lead assessments and hands-on config of Salesforce Voice and Amazon Connect.
• Integration & Development: Support Lambda, APIs, and event-driven integrations bridging Salesforce and Amazon Connect.
• Support & Optimization: Troubleshoot, test, assist UAT, and support go-lives.
• Knowledge Transfer: Deliver documentation and knowledge transfer to the client team.

Skills

Salesforce integration

Amazon Connect integration

Tools

Lambda

APIs

Job description

Salesforce & Amazon Connect Consultant (Fractional)

Posted On 10/01/2026

Job Description

This is a remote position.

Role Overview:.

We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.

Scope of Work:

• Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
  
• Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
  
• Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
  
• Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.
  

Requirements & Logistics:

• Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
  
• Capacity: Up to 20 hours per week (ceiling).
  
• Total Work Order: Approximately 160 hours over 2 to 2.5 months.