Salesforce Applications Support Engineer

The Newberry Group; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Telecommuting

Job summary

The Newberry Group is seeking motivated Salesforce Application Support Engineers to support the USDA production environment. The ideal candidate will have 1–3 years of hands‑on experience with Salesforce apps, troubleshooting production issues, and ensuring stability and reliability of critical systems.

This remote role requires U.S. citizenship, residence in the United States, and the ability to obtain a Public Trust clearance. It is a 7‑month position with full benefits.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1–3 years of experience in application or production support, preferably with Salesforce.
• Solid Salesforce configuration, user management, permissions, and admin tasks.
• Strong troubleshooting using logs and error messages to isolate root causes.
• Familiarity with ITSM for incident, problem, and change management.
• Basic querying with SOQL/SOSL or SQL for data analysis during issues.

Responsibilities

• Provide day-to-day sustainment and production support for Salesforce applications with high availability and performance.
• Monitor system behavior, logs, integrations, and alerts; proactively identify and resolve issues.
• Respond to incidents, service requests, and tickets within SLAs, and troubleshoot.
• Collaborate with developers, admins, and operations to diagnose root causes and implement fixes.
• Support deployments, configuration updates, and maintenance across DEV/TEST/STAGE/PROD.

Skills

Troubleshooting

Communication

Prioritization

On-call support

Education

Bachelor’s degree in Computer Science/Information Systems/Engineering

Tools

Salesforce

ITSM tools

SOQL/SOSL/SQL

Job description

Job Summary

Newberry Group is seeking motivated and detail‑oriented Salesforce Application Support Engineers to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). The ideal candidate will have 1–3 years of hands‑on experience working with Salesforce applications, troubleshooting production issues, and ensuring the stability and reliability of business‑critical systems. This role is ideal for someone who thrives in fast‑paced environments, enjoys problem‑solving, and is committed to delivering high‑quality support.

Location

This is a full‑time Remote/Telecommute role. The applicant must be a U.S. citizen, reside in the United States and able to obtain a Public Trust clearance.

Duration

7‑Month Position, Possible Extension
Full-time benefits available

Responsibilities and Duties

• Provide day‑to‑day sustainment and production support for Salesforce applications, ensuring high availability, reliability, and performance.
• Monitor Salesforce system behavior, logs, integrations, and alerts; identify issues and resolve them proactively.
• Respond to and troubleshoot incidents, service requests, and problem tickets within established SLAs.
• Collaborate with developers, administrators, and operations teams to diagnose root causes and implement long‑term fixes.
• Support deployments, configuration updates, and routine maintenance across multiple environments (DEV, TEST, STAGE, PROD).
• Assist in validating Salesforce functionality after deployments or system changes, including regression and smoke testing.
• Document technical procedures, support guides, troubleshooting steps, and known issues.
• Participate in on‑call rotation for critical production issues as needed.
• Support continuous improvement efforts by identifying opportunities to streamline processes and enhance operational efficiency.
• Ensure that tickets, changes, and documentation comply with organizational standards and production control processes.

Basic Qualifications and Skills Required

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent experience.
• 1–3 years of experience providing application support or production support, ideally within Salesforce environments.
• Solid understanding of Salesforce configuration, user management, permissions, and basic administrative tasks.
• Strong troubleshooting skills with the ability to analyze logs, review error messages, reproduce issues, and isolate root causes.
• Familiarity with ITSM tools for incident, problem, and change management.
• Basic understanding of Salesforce SOQL/SOSL or SQL for querying and analyzing data during issue resolution.
• Ability to interpret application logs, API error responses, and system diagnostics.
• Strong communication skills with the ability to support both technical and nontechnical users.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast‑paced environment.

Who We Are…

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide.

The strength of our company is a direct reflection of our highly skilled and talented workforce.

Benefits and Perks

In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.