Salesforce Administrator- Remote

ADP, Inc.; Apex (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

MyComputerCareer is seeking a Salesforce Administrator to maintain, configure, and optimize the Salesforce platform for 400+ users in a largely remote environment. You will work with leadership, developers, and end users to translate business needs into functional configurations and scalable processes.

The role requires 2-3 years of hands-on Salesforce admin experience and ADM201 certification, with preferred knowledge of Education Cloud, Agentforce, Data Cloud and Tableau.

Qualifications

• 2-3 years of hands-on Salesforce administrator experience
• ADM201 Salesforce Administrator certification is required
• Experience with Salesforce Education Cloud, Agentforce, Data Cloud and Tableau is desirable
• Experience with building and documenting user stories/process flows

Responsibilities

• Serve as primary systems administrator for Salesforce.com environment with 400+ users
• Gather business requirements and end-to-end process mapping
• Develop user stories and to-be process flows for Salesforce solutions
• Design and implement data mapping, object modeling, page layout, and automated business processes
• Implement enhancements including custom objects, advanced Flows, email alerts, and approvals
• Support integrations between Salesforce and other applications
• Document usage, processes, and training materials
• Design, test, and deploy scalable, well-documented configurations
• Perform regular configuration, data, and usage reviews

Skills

Salesforce Administration

Salesforce Flows

Requirements Gathering

Communication

Data Mapping

Education

ADM201 Salesforce Administrator Certification

Salesforce Platform App Builder Certification

Salesforce Education Cloud knowledge

Tools

Salesforce AppExchange

Gearset

Salesforce DevOps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Salary Professional Apex, NC, US

15 days ago Requisition ID: 1429

Salary Range: $70,000.00 To $90,000.00 Annually

About MyComputerCareer (MyCC):

At MyComputerCareer , we’re transforming lives through tech education! Our mission-driven team is dedicated to helping students achieve life-changing careers in IT. With a family-like culture rooted in Love, Customer First, Excellence, and Ethics , we’re focused on making a lasting impact. Join us and be part of a dynamic, fast-paced environment where your contributions truly matter.

Location : Remote

Compensation Range: $70-90K

Candidates can reside in one of the following states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, and WI

PURPOSE OF POSITION:

The Salesforce Administrator is responsible for maintaining, configuring, and optimizing the Salesforce platform to support operational efficiency, internal business processes, and reporting. The administrator will work closely with leadership, developers, and the user community to gather requirements, execute Salesforce configurations, and conduct testing. The successful candidate must balance analytical problem-solving with hands‑on technical configuration to translate business needs into functional solutions. This role requires strong communication, business process analysis skills, a diligent work ethic, and a collaborative, positive presence.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Serve as one of the primary systems administrators for the Salesforce.com environment of 400+ users

Conduct business requirement gathering sessions that detail end-to-end process mapping

Develop user stories and to-be process flows to support the design and development of Salesforce solutions

Work collaboratively with team members to design and execute solutions that include data mapping, object modeling, page layout design, and automated business processes.

Implement new enhancements including the creation of custom objects, advanced Salesforce Flows, email alerts, approval processes, and templates.

Support, optimize, and maintain Salesforce AI capabilities—including Agentforce, Einstein Copilot, and predictive models—to enhance system automation and streamline business processes.

Assist in managing and maintaining integrations between Salesforce and other applications/systems.

Successfully document and maintain documentation on application use, process flows, and user training materials.

Design, test, debug, and deploy quality, scalable, and well‑documented configuration‑based solutions on the Salesforce platform.

Perform routine reviews of configuration, data, and usage to ensure long‑term viability, data integrity, and user adoption.

Identify opportunities for enhancements and modifications to improve system performance, efficiency, and reporting.

Handle all basic administrative functions including user account maintenance, role hierarchy/security management, report and dashboard development, and other routine tasks.

Complete regular internal system audits, manage Salesforce data feeds, and prepare for seasonal platform upgrades.

Effectively act as a liaison between users, vendors, and the application development team.

KEY COMPETENCIES:

Process Automation: Proficiency in designing, building, and troubleshooting complex Salesforce Flows (Record‑Triggered, Screen Flows, Scheduled Actions) in alignment with platform best practices.

Project & Time Management: Solid organizational skills with a demonstrated ability to meet deadlines, handle simultaneous requests, and prioritize tasks effectively.

Analytical Thinking: Creative and analytical thinker with strong problem‑solving skills and a high attention to detail.

Communication: Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization (including management, staff, students, and external vendors).

Requirements Gathering: Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details, and distinguish user requests from underlying true business needs.

Impact Analysis: Ability to assess the impact of new requirements on Salesforce and existing upstream/downstream processes or systems.

EDUCATION & EXPERIENCE REQUIREMENTS

A high school diploma or equivalent experience

Minimum 2-3 years of hands‑on experience as a Salesforce.com administrator

Saleforce.com Certified Administrator (ADM201) required

Salesforce.com Business Analyst or Platform App Builder Certification preferred

Hands‑on administration experience with Salesforce Education Cloud, Agentforce, Data Cloud and Tableau is highly desirable

Experience leveraging and configuring AppExchange products to develop a solution

Experience with Gearset or another Salesforce DevOps solution is desirable

Experience soliciting, gathering, analyzing user input, and documenting user stories/process flow diagrams

Experience in 3 rd party integrations, preferably with the following providers: HubSpot, Intacct, Asperato, DocuSign, FormAssembly, Canvas, Regent, Marketing Cloud

Strong understanding of Salesforce platform best practices, data security models, and declarative configuration capabilities

A documented history of successfully driving projects to completion

A demonstrated ability to understand and articulate complex requirements

PHYSICAL AND COGNITIVE DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

Listen to management, employees, students, and vendors and communicate verbal and written feedback. Must be able to exchange accurate information in these situations.

Observe and detect concerns or areas for improvement within the workplace

Frequently move about the office and customer/prospect locations in diverse environments.

Maintain a high level of consistent cognitive function to negotiate complex transactions with management, employees, students, and vendors.

Stoop, kneel or crouch when maneuvering the office environment.

Lift up 25lbs at times.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their manager.

Why Join Us? At MyComputerCareer, we offer a supportive environment where you can make a meaningful impact on the lives of our students. If you’re looking for a fulfilling career where you can help others succeed while growing professionally.

Comprehensive Benefits That Support You at Every Stage

We believe taking care of our people is just as important as taking care of our students. Eligible full‑time employees enjoy a well‑rounded benefits package designed to support your health, financial security, and overall well‑being.

Our benefits include:

• Multiple medical plan options, including HSA plans with employer contributions
• Dental and vision coverage
• Company‑paid life and disability insurance
• 401(k) with company match
• Generous paid time off and holidays
• Employee Assistance Program (EAP) for confidential personal support
• Optional coverage such as accident, critical illness, and pet insurance

We’re committed to helping our employees stay healthy, feel secure, and maintain balance both at work and at home.

Equal Employment Opportunity Statement: MyComputerCareer is an Equal Opportunity Employer.