Remote Salesforce Application Support Engineer

The Newberry Group; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Telecommuting

Job summary

The Newberry Group is seeking motivated Salesforce Application Support Engineers to support the USDA production environment. The ideal candidate will have 1–3 years of hands‑on experience with Salesforce apps, troubleshooting production issues, and ensuring stability and reliability of critical systems.

This remote role requires U.S. citizenship, residence in the United States, and the ability to obtain a Public Trust clearance. It is a 7‑month position with full benefits.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1–3 years of experience in application or production support, preferably with Salesforce.
• Solid Salesforce configuration, user management, permissions, and admin tasks.
• Strong troubleshooting using logs and error messages to isolate root causes.
• Familiarity with ITSM for incident, problem, and change management.
• Basic querying with SOQL/SOSL or SQL for data analysis during issues.

Responsibilities

• Provide day-to-day sustainment and production support for Salesforce applications with high availability and performance.
• Monitor system behavior, logs, integrations, and alerts; proactively identify and resolve issues.
• Respond to incidents, service requests, and tickets within SLAs, and troubleshoot.
• Collaborate with developers, admins, and operations to diagnose root causes and implement fixes.
• Support deployments, configuration updates, and maintenance across DEV/TEST/STAGE/PROD.

Skills

Troubleshooting

Communication

Prioritization

On-call support

Education

Bachelor’s degree in Computer Science/Information Systems/Engineering

Tools

Salesforce

ITSM tools

SOQL/SOSL/SQL

Job description

The Newberry Group is seeking motivated Salesforce Application Support Engineers to support the USDA production environment. The ideal candidate will have 1–3 years of hands‑on experience with Salesforce apps, troubleshooting production issues, and ensuring stability and reliability of critical systems.

This remote role requires U.S. citizenship, residence in the United States, and the ability to obtain a Public Trust clearance. It is a 7‑month position with full benefits.