Salesforce & AI-Powered Commercial Excellence Architect

Tata Consultancy Services; Detroit (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services is seeking a senior consultant to drive commercial excellence transformations for manufacturing clients, leveraging Salesforce ecosystems and AI to deliver measurable outcomes across marketing, sales, CPQ, service, and after-sales processes.

The role emphasizes building business cases, ROI models, and strategic roadmaps, with experience in complex enterprise environments and cross-functional stakeholder collaboration across sales, marketing, IT, and operations.

Qualifications

• Experience in commercial transformation for manufacturing clients.
• Experience building business cases and ROI models.
• Experience with AI strategies in commercial domains.

Responsibilities

• Lead AI opportunity discovery workshops with stakeholders.
• Define business cases and ROI for AI initiatives.
• Drive cross-functional alignment across sales, marketing, service and IT.

Skills

Commercial excellence

AI strategy

Salesforce

ROI models

Strategic roadmaps

Executive presentations

Tools

Sales Cloud

Service Cloud

Revenue Cloud

Manufacturing Cloud

Experience Cloud

Data Cloud

Job description

Tata Consultancy Services is seeking a senior consultant to drive commercial excellence transformations for manufacturing clients, leveraging Salesforce ecosystems and AI to deliver measurable outcomes across marketing, sales, CPQ, service, and after-sales processes.

The role emphasizes building business cases, ROI models, and strategic roadmaps, with experience in complex enterprise environments and cross-functional stakeholder collaboration across sales, marketing, IT, and operations.