Salesforce AI & Automation Associate

Kompetenza; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Kompetenza, a Salesforce partner focused on Corporate Services Cloud and Employer of Record solutions, seeks a motivated professional to support AI-powered service and sales initiatives within Salesforce. You will engage with clients to understand needs, configure flows, and help drive AI adoption across platforms.

The role emphasizes collaboration with senior engineers, training client teams, and refining AI-powered service experiences to improve efficiency and outcomes for global clients.

Qualifications

• Basic understanding of Salesforce Service Cloud.
• Interest in AI, automation, and chatbot development.
• Familiarity with third-party AI platforms or RPA tools is a plus.
• Willingness to learn quickly and adapt to new technologies.
• Strong communication skills for non-technical users.
• Problem-solving mindset and attention to detail.

Responsibilities

• Support development of AI-powered service and sales agents in Salesforce.
• Configure Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
• Work with third-party AI, NLP, and RPA tools.
• Help integrate AI workflows across platforms to improve efficiency.
• Work directly with clients to understand needs and guide AI adoption.
• Assist in training client teams on AI-powered service and sales tools.
• Test, refine, and improve AI-powered service experiences with senior engineers.

Skills

Salesforce basics

AI interest

Communication

Problem-solving

Education

Coursework in AI/automation

Tools

Salesforce Service Cloud

Salesforce Einstein AI

RPA tools

Job description

Responsibilities

• Support development of AI-powered service and sales agents in Salesforce
• Configure Salesforce Flow, Omni-Channel Routing, and AI-driven case management
• Work with third-party AI, NLP, and RPA tools
• Help integrate AI workflows across platforms to improve efficiency
• Work directly with clients to understand needs and guide AI adoption
• Assist in training client teams on AI-powered service and sales tools
• Test, refine, and improve AI-powered service experiences with senior engineers

Requirements

• Basic understanding of Salesforce Service Cloud
• Interest in AI, automation, and chatbot development
• Familiarity with third-party AI platforms or RPA tools is a plus
• Willingness to learn quickly and adapt to new technologies
• Strong communication skills for non-technical users
• Problem-solving mindset and attention to detail

Preferred Qualifications

• Experience or coursework in AI, automation, or workflow tools
• Knowledge of Salesforce Einstein AI or AgentForce
• Exposure to OpenAI, Google AI, or Azure AI
• Experience working with clients or providing mentorship

About the Company

Kompetenza is a Salesforce partner focused on Corporate Services Cloud and Employer of Record solutions. The team builds AI-driven automation, self-service portals, and customer service tools for global clients.