Customer Experience Cloud & AI SME

Kompetenza; United States; Remote; USD 90,000 - 170,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary with commission

Work with cutting-edge AI tools

Job summary

Kompetenza, a Salesforce partner with a Center of Excellence in Portugal, seeks an AI & Experience Cloud Specialist to design and optimize self-service portals for customers.

You will implement AI-driven workflows and conversational AI, integrating third-party tools and APIs to deliver data-backed automation improvements across client projects. Remote work is available with a global team.

Qualifications

• 2+ years of Experience Cloud and Service Cloud work experience.
• Hands-on Einstein AI, NLP, chatbot development, and automation.
• Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
• Familiar with third-party AI, automation, and chatbot platforms outside Salesforce.
• Knowledge of API integrations, RPA, and ML-driven automation.
• Strong communication and presentation skills for client mentorship.

Responsibilities

• Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
• Implement self-service automation and AI-driven workflows to improve customer interactions.
• Develop and optimize AI-driven virtual agents using Einstein AI, NLP, and ML.
• Implement conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms.
• Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs.
• Act as AI & Experience Cloud SME guiding clients on AI and automation journeys.
• Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements.

Skills

Salesforce Experience Cloud

Service Cloud

Communication

Presentation skills

Tools

Salesforce Flow

Omni-Channel Routing

APIs

Job description

About the Company

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services, helping organizations transform customer experiences through intelligent self-service portals and AI automation.

Responsibilities

• Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud
• Implement self-service automation and AI-driven workflows to improve customer interactions
• Develop and optimize AI-driven virtual agents using Einstein AI, NLP, and machine learning
• Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms
• Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs
• Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey
• Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements

Requirements

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud
• Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows
• Experience with Salesforce Flow, Omni-Channel Routing, and case automation
• Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce
• Knowledge of API integrations, RPA, and machine learning-driven automation
• Strong communication and presentation skills for client mentorship and training

Benefits

• Remote work flexibility with a global team
• High earning potential with competitive salary and performance-based commission
• Opportunity to work with cutting-edge AI and automation tools