Salesforce & Agentforce Dev for Contact Center

M&S Consulting; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

M&S Consulting is seeking a Software Developer to build and maintain the automated contact center solution on Salesforce and Agentforce for our clients under Blanket Purchase Agreement.

This role performs hands-on configuration and development across the software development lifecycle, including requirements analysis, design, development, unit testing, and implementation, and delivers integrations, automations, and Agentforce components that support the contact center.

Qualifications

• Salesforce Platform Developer I or II certification current and in good standing.
• Minimum of three years hands-on Salesforce development experience including Apex and Lightning Web Component development.
• Salesforce Agentforce Specialist certification current and in good standing or ability to obtain prior to Agentforce development work.
• Certification level pre-approval ability to have Salesforce and Agentforce certification levels submitted to and approved by the client before performing any coding on the platform.
• Bachelor of Arts or Bachelor of Science degree, or equivalent relevant experience in information systems, business administration, or computer science.
• Public Trust Low Risk suitability, or ability to begin and complete the Public Trust Low Risk suitability process at award.

Responsibilities

• Perform hands-on Salesforce configuration and development across the software development lifecycle: requirements analysis, design, development, unit testing, and implementation for the automated contact center solution.
• Build custom Apex classes, triggers, batch and asynchronous processes, Lightning Web Components, Visualforce, and Salesforce Flows to deliver contact center workflows and automations.
• Implement and support Agentforce components, including topics, actions, and guardrails, and remediate issues identified through the AI evaluation and testing program.
• Develop and maintain integrations across Service Cloud, Service Cloud Voice, Open CTI, Genesys Cloud CX, Box, and MuleSoft using REST and SOAP APIs and platform events.
• Write unit tests and support functional, integration, and regression testing, resolving defects raised by the test team and maintaining code coverage and quality standards.
• Follow the release pipeline and quality gates, and perform no coding on the client’s platform ahead of clients certification-level pre-approval.
• Optimize SOQL and SOSL queries and application logic for performance, reliability, and scalability, and troubleshoot production issues.
• Maintain technical documentation, participate in code reviews, and follow development standards under the direction of the Senior Software Developer / Manager.

Skills

Salesforce development

Apex

Lightning Web Components

Open CTI integration

Education

Bachelor of Arts or Bachelor of Science degree, or equivalent

Tools

REST APIs

SOAP APIs

MuleSoft

Genesys Cloud CX

Box platform integration

Job description

M&S Consulting is seeking a Software Developer to build and maintain the automated contact center solution on Salesforce and Agentforce for our clients under Blanket Purchase Agreement.

This role performs hands-on configuration and development across the software development lifecycle, including requirements analysis, design, development, unit testing, and implementation, and delivers integrations, automations, and Agentforce components that support the contact center.