Salesforce Agentforce AI Implementation Architect

ITCON Services; Vienna (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

ITCON Services is seeking a highly skilled Salesforce Agentforce Implementation Engineer to lead the deployment of next-generation AI agents in complex, high-volume contact centers. This permanent, full-time role requires expertise in Salesforce architecture and AI product implementation. Key responsibilities include architecting robust integrations, ensuring compliance with regulations, and continuous optimization of agent performance. Candidates should have over 5 years of experience in Salesforce development, particularly with AI solutions like Einstein and the Agentforce platform.

Qualifications

• 5+ years of dedicated Salesforce architecture and development experience.
• Hands-on expertise in implementing Salesforce AI products, including Agentforce.
• Deep understanding of Salesforce integrations and system architecture.

Responsibilities

• Design, build, and deploy custom Agentforce AI agents.
• Architect robust data flows and API integrations for a unified customer journey.
• Ensure compliance with government policies and data privacy regulations.

Skills

Salesforce architecture

AI implementation

Regulatory compliance

Technical documentation

Problem-solving

Education

Bachelor's degree in Business Administration, Management, IT, or related field

Tools

Salesforce AI products

Apex

Lightning Web Components (LWC)

REST/SOAP APIs

Job description

ITCON Services is seeking a highly skilled Salesforce Agentforce Implementation Engineer to lead the deployment of next-generation AI agents in complex, high-volume contact centers. This permanent, full-time role requires expertise in Salesforce architecture and AI product implementation. Key responsibilities include architecting robust integrations, ensuring compliance with regulations, and continuous optimization of agent performance. Candidates should have over 5 years of experience in Salesforce development, particularly with AI solutions like Einstein and the Agentforce platform.