Salesforce Agent Force Tech Lead

Capgemini; New York (NY); On-site; USD 97,000 - 204,000; Full time

Job summary

Capgemini is seeking a Salesforce AgentForce Technical Lead to oversee application support and development. This critical role requires a blend of technical expertise, leadership skills, and the ability to manage solutions and expectations with teams across the globe, ensuring system stability and enhancing the AgentForce solution.

Benefits

Healthcare programs including dental and vision

401(k) and Employee Share Ownership Plan

Paid time off and holidays

Paid parental leave

Family building benefits like adoption assistance

Mentoring and coaching programs

Employee Resource Groups

Qualifications

• 6+ years of experience in Salesforce AgentForce development and implementation.
• Proven technical leadership and project management experience.
• Strong understanding of Salesforce AgentForce architecture and integration capabilities.

Responsibilities

• Provide technical leadership for Salesforce AgentForce solutions.
• Manage the solution strategy and oversee application support.
• Collaborate internationally to meet project goals.

Skills

Problem-solving

Technical leadership

Effective communication

Collaboration

Analytical skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Salesforce AgentForce

Job description

Position Overview
The Salesforce AgentForce Technical Lead will be responsible for overseeing application support and enhancements to the AgentForce solution in the production environment. This role will involve managing the solution strategy roadmap and coordinating expectations with counterparts in India. The successful candidate will have a strong technical background in Salesforce and proven experience in technical leadership.

Your role

• Provide technical leadership and expertise in Salesforce AgentForce solutions.
  
• Oversee application support and enhancements for AgentForce in the production environment.
  
• Manage the solution strategy roadmap for Salesforce AgentForce, ensuring alignment with business goals.
  
• Collaborate with counterparts in India to manage expectations and deliver AgentForce solutions.
  
• Monitor and resolve technical issues promptly to ensure system stability and performance.
  
• Develop and implement best practices for Salesforce AgentForce development and deployment.
  
• Train and mentor team members on Salesforce AgentForce technologies and methodologies.
  
• Maintain documentation of AgentForce system configurations, customizations, and processes.
  
• Conduct regular system audits and perform necessary upgrades and modifications to AgentForce.
  
• Stay current with Salesforce AgentForce updates and industry trends to ensure the company's solutions remain cutting-edge.

Your skills and experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• Minimum of 6 years of experience in Salesforce AgentForce development and implementation.
  
• Proven experience in technical leadership and project management.
  
• Strong understanding of Salesforce AgentForce architecture, data models, and integration capabilities.
  
• Excellent problem-solving skills and ability to work under pressure.
  
• Effective communication skills with the ability to collaborate across global teams.
  
• Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Platform Developer) are a plus.
  
• Technical proficiency in Salesforce AgentForce platforms and tools.
  
• Ability to manage and prioritize multiple projects simultaneously.
  
• Strong analytical and troubleshooting skills.
  
• Excellent interpersonal and communication skills.
  
• Ability to work collaboratively in a multicultural environment.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

About the job you’re considering

Position Overview
The Salesforce AgentForce Technical Lead will be responsible for overseeing application support and enhancements to the AgentForce solution in the production environment. This role will involve managing the solution strategy roadmap and coordinating expectations with counterparts in India. The successful candidate will have a strong technical background in Salesforce and proven experience in technical leadership.

Your role

• Provide technical leadership and expertise in Salesforce AgentForce solutions.
  
• Oversee application support and enhancements for AgentForce in the production environment.
  
• Manage the solution strategy roadmap for Salesforce AgentForce, ensuring alignment with business goals.
  
• Collaborate with counterparts in India to manage expectations and deliver AgentForce solutions.
  
• Monitor and resolve technical issues promptly to ensure system stability and performance.
  
• Develop and implement best practices for Salesforce AgentForce development and deployment.
  
• Train and mentor team members on Salesforce AgentForce technologies and methodologies.
  
• Maintain documentation of AgentForce system configurations, customizations, and processes.
  
• Conduct regular system audits and perform necessary upgrades and modifications to AgentForce.
  
• Stay current with Salesforce AgentForce updates and industry trends to ensure the company's solutions remain cutting-edge.

Your skills and experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• Minimum of 6 years of experience in Salesforce AgentForce development and implementation.
  
• Proven experience in technical leadership and project management.
  
• Strong understanding of Salesforce AgentForce architecture, data models, and integration capabilities.
  
• Excellent problem-solving skills and ability to work under pressure.
  
• Effective communication skills with the ability to collaborate across global teams.
  
• Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Platform Developer) are a plus.
  
• Technical proficiency in Salesforce AgentForce platforms and tools.
  
• Ability to manage and prioritize multiple projects simultaneously.
  
• Strong analytical and troubleshooting skills.
  
• Excellent interpersonal and communication skills.
  
• Ability to work collaboratively in a multicultural environment.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparencyobligations. The disclosed range represents the lowest to highest salary we, in good faith, believe wewould pay for this role at the time of this posting, although we may ultimately pay more or less than thedisclosed range, and the range may be modified in the future. The disclosed range takes into account thewide range of factors that are considered in making compensation decisions including, but not limited to,geographic location, relevant education, qualifications, certifications, experience, skills, seniority,performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it isnot typical for an individual to be hired at or near the top of the range for their role. The base salaryrange for the tagged location is $97,700-$203,800.This role may be eligible for other compensation including variable compensation, bonus, or commission.Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), andany other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested,and determinable. The amount and availability of any bonus, commission, or any other form ofcompensation that are allocable to a particular employee remains in the Company's sole discretionunless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

We bring together passionate, skilled people, a tech-driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology.

As a graduate or an experienced professional, you will be working with the world’s leading brands to enhance and transform the way they do business.