Salesforce Administrator - Flow & Automation Specialist

Strata Decision Technology; Chicago (IL); On-site; USD 72,000 - 95,000; Full time

Job summary

Strata Decision Technology seeks a proactive Salesforce Administrator to partner with users, maintain Salesforce, and deliver solutions using platform best practices. You will manage day-to-day administration, enhancements, automation, and integrations while driving adoption across the business.

The role requires a solid understanding of Salesforce administration, Lightning, and a track record delivering configuration within governance standards.

Qualifications

• 2+ years of hands-on Salesforce administration experience.
• Experience administering Salesforce Lightning and building automation using Salesforce Flow.
• Experience configuring Salesforce functionality such as fields, page layouts, record types, permission sets, assignment rules, approval processes, reports, and dashboards.
• Experience supporting Salesforce users, troubleshooting issues, and managing service and change requests.
• Experience gathering business requirements and translating well-defined requirements into Salesforce configuration and enhancements.
• Experience with user and access administration, data management, sandbox environments, testing, and release/change management processes.
• Solid understanding of Salesforce security and sharing concepts, including roles, profiles, permission sets, sharing rules, and record-level access.
• Experience with one or more Salesforce products such as Sales Cloud, Service Cloud, or Experience Cloud.
• Proven ability to examine business processes, identify opportunities for improvement, and implement practical solutions.
• Experience supporting integrations or working with Salesforce in an integrated enterprise application environment.
• Strong analytical and problem-solving skills with attention to detail.
• Strong collaboration, interpersonal, and communication skills.
• Ability to manage multiple priorities and take ownership of assigned work while knowing when to engage senior team members for guidance.
• Experience with ERP systems and related enterprise applications is a plus.
• Experience using AI-assisted tools to improve productivity, problem-solving, documentation, analysis, or solution development.

Responsibilities

• Configure and maintain Salesforce functionality, including Flow, assignment rules, approval processes, validation rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Administer the Salesforce user lifecycle, including user setup and deactivation, roles, profiles, permission sets, access, and licensing.
• Respond to user issues, service requests, and change requests, troubleshooting problems and implementing appropriate solutions.
• Support Salesforce upgrades, releases, testing, and change control processes.
• Maintain sandbox environments used for development, testing, and training.
• Create and maintain reports and dashboards that provide users and business stakeholders with actionable information.
• Maintain system documentation, configuration documentation, procedures, and knowledge articles.
• Train users on Salesforce functionality and new features and help drive effective adoption of the platform.
• Gather and document business requirements and translate well-defined business needs into Salesforce configuration and enhancements.
• Build and maintain Salesforce automation using Flow and other appropriate declarative platform capabilities.
• Examine business processes, identify opportunities for improvement, and recommend or implement efficiencies using Salesforce capabilities.
• Test configuration and automation changes to ensure solutions meet business requirements and do not negatively impact existing functionality.
• Identify opportunities to improve usability, simplify configuration, and address technical debt, partnering with senior team members on changes with broader architectural impact.
• Participate in Agile/Scrum processes and Salesforce projects, taking ownership of assigned enhancements and workstreams.

Skills

Salesforce administration

Flow automation

User support

Agile/Scrum

Analytical thinking

Problem solving

Communication

Collaboration

Multi-tasking

ERP systems

AI-assisted tools

Tools

Salesforce Lightning

Sales Cloud

Service Cloud

Experience Cloud

NetSuite

Marketo

Smartsheet

SalesLoft

ZoomInfo

Concur

Gong

Job description

Strata Decision Technology seeks a proactive Salesforce Administrator to partner with users, maintain Salesforce, and deliver solutions using platform best practices. You will manage day-to-day administration, enhancements, automation, and integrations while driving adoption across the business.

The role requires a solid understanding of Salesforce administration, Lightning, and a track record delivering configuration within governance standards.