Salesforce Administrator

HMA Group Holdings, LLC; Waukee (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401k plan

Paid time off

Volunteer time off

Diversity programs

Job summary

Innovative Captive Strategies (ICS) in the heart of Waukee, IA is seeking a Salesforce Administrator to support and optimize our Salesforce platform for collaboration and client engagement.

The role focuses on configuring security, objects, page layouts, and automation, while troubleshooting user issues and driving adoption across teams. A bachelor’s degree and 0–2 years of Salesforce experience are preferred, with on-site work required.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field.
• 0–2 years Salesforce experience; Admin certification preferred.
• Willingness to learn and expand Salesforce platform knowledge.
• On-site in Waukee, Iowa required.

Responsibilities

• Administer Salesforce including roles, profiles, permissions, groups, OWD, sharing rules.
• Configure objects, fields, page layouts, record types, and settings.
• Troubleshoot user issues and provide timely support.
• Monitor adoption and drive user engagement.

Skills

Salesforce

User support

Problem solving

Communication

Education

Bachelor’s degree

Tools

Salesforce Admin Certification

Job description

Job Description

At Innovative Captive Strategies (ICS), we help organizations take control of their risk through customized captive insurance solutions that drive long‑term value and business success. We’re seeking a Salesforce Administrator to support and enhance our Salesforce platform, ensuring it remains a powerful tool for collaboration, client engagement, and operational excellence. This role is ideal for a proactive problem‑solver who enjoys optimizing business processes, empowering users with technology, and partnering across teams to deliver impactful solutions. As part of a growing and innovative organization, you’ll have the opportunity to make a meaningful impact while helping shape the future of our technology ecosystem. This role will sit in Waukee, Iowa and is not a remote position.

Essential Responsibilities

• Assist in the daily administration and support of Salesforce including roles, profiles, permissions, public groups, OWD, and sharing rules.
• Manage Salesforce configuration changes, including (but not limited to): object and field creation, page layouts and lighting pages, record types, custom settings.
• Troubleshoot and resolve user issues and provide timely support.
• Monitor end‑user adoption and propose ideas to further drive adoption.

Qualifications

Education: Bachelor’s degree in computer science, information systems or a related field preferred.

Experience: Minimum 0-2 years’ Salesforce experience. Salesforce Administrator Certification preferred.

Skills: A desire for further learning of the Salesforce Platform is essential. Must possess ability to apply common sense understanding to carry out instructions and to deal with problems involving several concrete variables in standardized situations.

Technical Competencies: Invests in developing technical knowledge to understand business needs, make informed decisions, and deliver effective technology solutions and processes. Demonstrates strong problem‑solving skills by efficiently identifying problems, leveraging resources to determine root causes, and proposing and implementing solutions or improvements.

Must be on‑site in Waukee, Iowa.

Benefits

• Health, dental and vision.
• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• 401k Profit Sharing – each year, Holmes Murphy makes a lump sum contribution to every full‑time employee’s 401k.
• Generous time‑off practices in addition to paid holidays.
• Paid Volunteer time off and employee matching gifts to charities.
• Inclusion & Belonging Programs – Holmes Murphy is committed to celebrating every employee’s unique potential through Uniquely United initiatives, a paid Diversity Day, a Uniquely United Committee, Employee Resource Groups, and development programs.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

Holmes Murphy & Associates is an Equal Opportunity Employer.